IT Service Desk, 1st Line

1 day ago


York, United Kingdom Fruition IT Resources Limited Full time
Job Description

IT Service Desk Analyst - 1st Line

6 months, Inside IR35
Location: York, 3 days in the office per week

An exciting opportunity has arisen with a global organisation offering a hybrid IT Service Desk role. As a 1st Line Analyst, you will support internal users with IT issues, ensuring smooth operations and the quick resolution of IT tickets. You'll play a key role in troubleshooting and providing support for MS Teams and Active Directory tasks.

Key Responsibilities:

  • IT Ticket Management: Log, track, and prioritise IT tickets, ensuring timely resolution in line with SLAs.
  • Support via Phone & Chat: Provide remote assistance to users, guiding them through troubleshooting steps and resolving common IT issues.
  • MS Teams Support: Troubleshoot and assist with issues related to Teams, including meetings, calls, and chat functionality.
  • Active Directory: Assist with password resets, account creation, and user access management.

Key Skills and Experience:

  • IT Ticketing Systems: Experience managing IT tickets and resolving user requests.
  • MS Teams: Proficient in MS Teams support and troubleshooting.
  • Active Directory: Experience with user account management and AD-related tasks.
  • Customer Service


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