ICT Manager

1 week ago

York North Yorkshire, United Kingdom Fruition IT Full time €45,000

IT Manager, York - Not for Profit Science/Tech
Perm role with 35 days holidays pa.
Hybrid working - 2 days in the York office (occasional travel required)

Fruition have partnered with this not-for-profit tech business leading the way with R&D and project delivery in robotics, AI and drones. As the organisation looks to double in team size over the next 12 months, and looking to hire an IT Manager to lead a small newly set up IT team with all project and operational delivery

As the IT Manager, you will lead the implementation of new systems, helping to roll out and train/up skill staff. Work closely with 3rd parties who currently provide daily IT assistance to all staff and provide vital support. As one of the main faces of IT, you will assist with on-boarding new starters, ensuring IT access and the necessary equipment is in place from day 1.
Lead the design, support and implementation of IT policies, processes and procedures for employees
Support the businesses approach to quality by means of data protection, GDPR and valid accreditation
Co-ordinate with third party IT suppliers who supply day to day IT support and hardware. Identifying areas for cost savings and ensuring that IT expenses align with the budget
Lead the training of staff to adopt and maximise the use of IT systems
Manage the delivery of 1st to 3rd line IT services via internal team and 3rd parties. Including setting and monitoring SLAs for IT support to ensure timely response and issue resolution and maintain high service availability
Assist with the IT aspects of office moves, projects and onboarding new suppliers and systems.
Assist in planning for major service developments and their implementation
Oversee IT Support, maintenance and software installations
Maintain the IT asset register and monitor equipment loans
Line management of IT Support Engineer

You will have experience as an IT Manager, Service Desk Manger or as an 3rd Line Engineer with line management responsibility and be looking to step up to IT Manager.
Excellent experience with core Microsoft products such as Office 365, SharePoint, Teams, and InTune
Management experience within an IT team
Significant experience of IT Support: from 1st to 3rd line
Strong working knowledge of server maintenance and/or network management
Good understanding of the key principles of GDPR and data protection
Experience in training staff members with new system and software adoption
The company has 2 days in the office per week policy Some paid travel will be required to the other UK locations on an ad-hoc basis.

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