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Technical Support Analyst

2 months ago

Oxford, United Kingdom IT Talent Solutions Ltd Full time

Technical Support Analyst required by my successful and respected client operating out of Oxford.

Due to their expansion they are seeking an individual to join our busy, friendly, and welcoming department based in Oxford. This role involves working with a diverse set of hardware and software technologies, providing support to our users, and delivering hardware and software projects. This unique IT role offers the successful candidate the opportunity to excel and progress their career.

The ideal candidate will likely have experience in a role that requires logical and methodical thinking to achieve goals and/or design solutions, possibly in a software and/or hardware environment. Responsibilities for this position include (either immediately or with training, depending on the candidate’s experience):

  • Telephone, hands-on, and remote support of the entire IT Infrastructure.
  • Monitoring and management of systems and processes used to protect the IT Infrastructure.
  • IT project management and delivery.
  • Documenting process maps, project plans, and both technical and user documentation.
  • Assisting the Head of IT with various duties.
  • Ad-hoc local travel between offices as required.

This role is perfect for someone with at least 5 years of technical experience looking to take the next step in an organization where they can make a significant impact and gain extensive exposure to a wide range of technologies. Ideally, the right candidate will have some of the following skills:

  • Desktop and Server Hardware
  • Hyper-V
  • Windows 10/11
  • MS Active Directory, MS Server 2022
  • MS365 Suite
  • MS Exchange, Office, and SQL Server
  • PowerShell Scripting

YOU MUST have excellent communictaion skills / drive / customer facing - this is NOT a hybrid or remote role