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Senior Workforce Planner

3 months ago

Stretford, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Scheduler / Workforce Planner. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their knowledge and progress.

We are looking for someone who can allocate work, create reports and carry out forecasting when needed / in Team Leaders absence, but main day to day will be to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with field based legal consultants to ensure SLA is achieved and diaries are optimised efficiently.

Job Overview

  • To analyse and report on key aspects of operations to Management as and when required.
  • The management of the Litigation Consultants' workload.
  • To analyse the work being undertaken by the Department to make key-critical suggestions for improvements.

Job Overview

To prioritise workforce optimisation of tasks within the legal services department. Have the ability to work with various systems to audit and enter vast amount of data and information. Be required to speak daily with legal consultants over teams calls and face to face managing their workloads. You will also take responsibility for the updating and closure of files whilst ensuring the accuracy of data relating to ongoing matters or following their conclusion. A material aspect of the role will also be the responsibility for the analysis of data and reporting of outcomes.

Day-to-Day Responsibilities

  • Management of field consultant diaries and the ability to manage their workloads effectively.
  • To provide strong process management for each individual tribunal cases, monitoring all source for incoming cases and ensure prompt and accurate logging.
  • Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems.
  • To ensure that appropriate time scalers are achieved in obtaining case documentation.
  • To monitor the departmental caseload on an ongoing basis to ensure case files are appropriately owned at all times.
  • Auditing and housekeeping tasks from numerous systems.
  • Meet departmental and company protocols and KPI's. (Keeping department inboxes within agreed SLA)
  • Liaising daily and frequently with legal consultants and legal executives over teams, email and face to face regarding their workloads and requirements.
  • Inbound calls and outbound calls to legal consultants, legal executives, tribunals. The need for the calls is to usually gather information to allow the department to plan and run more effectively.
  • Occasional client telephone calls required (inbound/outbound).
  • Liaise with other departments over teams, email and calls to gather required information.

Key Skills

  • Ability to work in an extremely fast-paced environment.
  • Scheduling.
  • Forecasting (on occasions)
  • Attention to detail.
  • Time management & organised.
  • Strong telephony confidence over teams.
  • Flexibility to prioritise tasks.
  • Ability to use your own initiative and problem solve.
  • Auditing skills.
  • Microsoft office skills are desirable (Excel)
  • Team player.

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