Hardware 2nd Line Support Engineer

3 weeks ago


Doncaster, United Kingdom Concept Resourcing Remote Work Freelance Full time

2nd Line Hardware Support

Duration: 2 Months (possible extension)

Day Rate £160 per day Inside IR35

Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday

Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune.

Key Responsibilities:

  • Provide basic Level 2 support, including greeting walk-in customers and logging faults.
  • Troubleshoot and configure computer and mobile hardware/software.
  • Offer remote support for software fault finding and resolution.
  • Set up laptops for new users.
  • Log cases promptly within the helpdesk system and update spreadsheets.
  • Escalate problems when necessary to supervisors or other ICT departments.
  • Retain ownership of incidents and monitor until resolution.
  • Handle hardware shipping with DPD.
  • Manage Intune device removal and compliance checks.
  • Configure accounts and install software.

Additional Tasks:

  • Provide backup/overflow telephone cover for ICT Helpdesk as required.

Requirements:

  • Broad range of skills covering both hardware and software.
  • Experience with Samsung Android tablets and phones.
  • Proficiency in Intune from Excel spreadsheet.
  • Strong troubleshooting skills and ability to work independently.
  • Proactive, customer-focused attitude with excellent communication skills.
  • Ability to display a "can do" attitude at all times.

Concept is an equal opportunity employer. We encourage applications from all qualified individuals.



  • Doncaster, United Kingdom Concept Resourcing Full time

    2nd Line Hardware SupportDuration: 2 Months (possible extension)Day Rate £160 per day Inside IR35Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to FridayJoin our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...


  • Doncaster, United Kingdom Concept Resourcing Full time

    2nd Line Hardware SupportDuration: 2 Months (possible extension)Day Rate £160 per day Inside IR35Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to FridayJoin our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...


  • Doncaster, United Kingdom Concept Resourcing Full time

    2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line...


  • Doncaster, United Kingdom Concept Resourcing Full time

    2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line...


  • Doncaster, Doncaster, United Kingdom Concept Resourcing Full time £160

    2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...


  • Doncaster, South Yorkshire, United Kingdom Concept Resourcing Full time

    2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...

  • Interim IT Engineer

    2 months ago


    Doncaster, United Kingdom Adecco Full time

    Interim IT Engineer / 2nd Line Support Analyst / Desktop Engineer £20.74p/h (Inside IR35) 3-6 Months Contract One of Adecco's client's is looking for an IT Engineer/2nd Line Support Analyst/Desktop Engineer for an initial period of 3-6 months. The role falls inside of IR35 and you will be required to work on site with this opportunity. Responsibilities...


  • Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...

  • Field Support

    3 weeks ago


    Doncaster, United Kingdom IntaPeople Full time

    IntaPeople are helping an innovative London tech company looking to expand their Field Support team with an experienced Field Support Engineer on a permanent basis. This position would give you the opportunity to collaborate with likeminded individuals ensuring that the companies customers are provided with all their onsite IT needs with the exposure to the...


  • Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...


  • Doncaster, South Yorkshire, United Kingdom Hays Full time €240

    We are recruiting for an experienced Field Support Analyst for our client, based in Doncaster. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid – you will need to be fully...

  • IT Support Technician

    2 weeks ago


    Doncaster, United Kingdom Grafton Recruitment Full time

    Job Title: 1st /2nd Line IT Support Technician. Location: Rotherham, Wath Upon Dearne and Worksop. **Salary**: £25,576 per annum Hours: 37 hours per week, 52 weeks per year. Length of the contract: Permanent Grafton Recruitment are now seeking to appoint an 1st/2nd Line IT Support Technician. The 1st/2nd Line IT Support Technician is a key part of the...


  • Doncaster, United Kingdom Oscar Technology Full time

    **Application Support Engineer - Doncaster** **The Role**: A unique and exciting opportunity for an Application Support Engineer to join a friendly, energetic and motivated team in South Yorkshire on a hybrid and flexible working basis!! **Key Accountabilities** - Provide 2nd line support in accordance with agreed SLA's. - Identify opportunities for...

  • IT Administrator

    4 weeks ago


    Doncaster, United Kingdom FCC Environment Full time

    **IT Administrator** Doncaster, Yorkshire **The Company** We are FCC Environment, one of the nation’s leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We own and operate more than 200 recycling,...


  • Doncaster, United Kingdom Simpson Judge Ltd Full time

    **Responsibilities**: - Provide 1st/ 2nd line support. - Provide excellent face to face and telephone customer service. - Using helpdesk/ service desk software to log and resolve tickets. - Diagnosing and troubleshooting software and hardware faults. **Experience required**: - 2 years experience providing 1st/2nd support. - Experience with Office 365,...

  • Field Support Analyst

    4 weeks ago


    Doncaster, South Yorkshire, United Kingdom Hays Full time €240

    We are recruiting for an experienced Field Support Analyst for our client, based in Doncaster. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid – you will need to be fully...


  • Doncaster, United Kingdom Network IT Full time

    Field Support Engineer (Networking) Doncaster Up to £35,000 plus Car Allowance   Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects.   Responsibilities Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges...


  • Doncaster, United Kingdom Network IT Full time

    Field Support Engineer (Networking) Doncaster Up to £35,000 plus Car Allowance   Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects.   Responsibilities Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges...

  • Automation Engineer

    5 days ago


    Doncaster, United Kingdom TBA Leicester Full time

    Automation EngineerTBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Automation Engineer on a permanent basis in Doncaster. TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further...


  • Doncaster, United Kingdom TBA Group Full time

    Automation System EngineerAll candidates should make sure to read the following job description and information carefully before applying.TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Automation System Engineer on a permanent basis in Doncaster.We are proud to have a...