Service Desk Technician

7 months ago


Doncaster, United Kingdom Simpson Judge Ltd Full time

**Responsibilities**:

- Provide 1st/ 2nd line support.
- Provide excellent face to face and telephone customer service.
- Using helpdesk/ service desk software to log and resolve tickets.
- Diagnosing and troubleshooting software and hardware faults.
**Experience required**:

- 2 years experience providing 1st/2nd support.
- Experience with Office 365, ticketing systems and Bespoke systems.
- Ability to work as a team and on their own.
- Able to work under pressure to hit SLA's in a busy working environment.
- Experience building + supporting PC's, laptops and printers.
- Excellent organisational and communication skills.
This role would require you to be in office 5 days a week. However there is some flexiability in working hours either 8:00-16:00, 9:00-17:00 or 10:00-18:00.



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