Hardware 2nd Line Support Engineer

3 weeks ago


Doncaster, United Kingdom Concept Resourcing Full time

2nd Line Hardware Support

Duration: 2 Months (possible extension)

Day Rate £160 per day Inside IR35

Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday

Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune.

Key Responsibilities:

Provide basic Level 2 support, including greeting walk-in customers and logging faults.
Troubleshoot and configure computer and mobile hardware/software.
Offer remote support for software fault finding and resolution.
Set up laptops for new users.
Log cases promptly within the helpdesk system and update spreadsheets.
Escalate problems when necessary to supervisors or other ICT departments.
Retain ownership of incidents and monitor until resolution.
Handle hardware shipping with DPD.
Manage Intune device removal and compliance checks.
Configure accounts and install software.

Additional Tasks:

Provide backup/overflow telephone cover for ICT Helpdesk as required.

Requirements:

Broad range of skills covering both hardware and software.
Experience with Samsung Android tablets and phones.
Proficiency in Intune from Excel spreadsheet.
Strong troubleshooting skills and ability to work independently.
Proactive, customer-focused attitude with excellent communication skills.
Ability to display a "can do" attitude at all times. Concept is an equal opportunity employer. We encourage applications from all qualified individuals



  • Doncaster, United Kingdom Concept Resourcing Full time

    2nd Line Hardware SupportDuration: 2 Months (possible extension)Day Rate £160 per day Inside IR35Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to FridayJoin our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...


  • Doncaster, United Kingdom Concept Resourcing Remote Work Freelance Full time

    2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...


  • Doncaster, South Yorkshire, United Kingdom Concept Resourcing Full time

    2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support...


  • Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...


  • Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...


  • Doncaster, South Yorkshire, United Kingdom Hays Full time €240

    We are recruiting for an experienced Field Support Analyst for our client, based in Doncaster. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid – you will need to be fully...


  • Doncaster, United Kingdom Oscar Technology Full time

    **Application Support Engineer - Doncaster** **The Role**: A unique and exciting opportunity for an Application Support Engineer to join a friendly, energetic and motivated team in South Yorkshire on a hybrid and flexible working basis!! **Key Accountabilities** - Provide 2nd line support in accordance with agreed SLA's. - Identify opportunities for...


  • Doncaster, United Kingdom Simpson Judge Ltd Full time

    **Responsibilities**: - Provide 1st/ 2nd line support. - Provide excellent face to face and telephone customer service. - Using helpdesk/ service desk software to log and resolve tickets. - Diagnosing and troubleshooting software and hardware faults. **Experience required**: - 2 years experience providing 1st/2nd support. - Experience with Office 365,...


  • Doncaster, South Yorkshire, United Kingdom Hays Full time

    IT Field Support Engineer 3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus car Doncaster - 3 days onsite / 2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing...

  • IT Support Officer

    3 days ago


    Doncaster, United Kingdom GXO Logistics Full time

    GXO Logistics Supply Chain Inc. Are you currently working as a Systems Officer in a warehouse or help desk environment? Are you confident with excel and systems, and able to effectively problem solve on a case-by-case basis? Ready for your next challenge? Our ASOS site which is based on Armthorpe Industrial Park in Doncaster is looking for an First Line IT...


  • Doncaster, South Yorkshire, United Kingdom Hays Full time €240

    We are recruiting for an experienced Field Support Analyst for our client, based in Doncaster. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid – you will need to be fully...


  • Doncaster, South Yorkshire, United Kingdom IntaPeople Limited Full time

    Are you ready to take the next step in your Technical Support career? Here's your chance to join a dynamic and multi-award-winning technology company in Doncaster. We're looking for passionate individuals who are eager to make a difference and grow within their supportive team. Why Join Us: Thriving Environment: Be part of a vibrant and...


  • Doncaster, United Kingdom Elevation Recruitment Group Full time

    Key duties and responsibilities: - Provide 2nd line support in accordance with agreed SLA's - Produce and maintain documentation including internal training documentation - Take ownership of any allocated project or change related systems configuration - Work with third parties to implement any changes - Take ownership of any allocated unit, user acceptance...


  • Doncaster, United Kingdom Network IT Full time

    Field Support Engineer (Networking) Doncaster Up to £35,000 plus Car Allowance   Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects.   Responsibilities Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges...


  • Doncaster, United Kingdom IntaPeople Full time

    IntaPeople are helping an innovative London tech company looking to expand their Field Support team with an experienced Field Support Engineer on a permanent basis. This position would give you the opportunity to collaborate with likeminded individuals ensuring that the companies customers are provided with all their onsite IT needs with the exposure to the...


  • Doncaster, United Kingdom VolkerWessels UK Full time

    The role of ICT Support Engineer requires a dynamic and proactive person who is able to work well alone, and with the ICT team, to support 4000+ users over 120+ sites. This position is highly mobile and the successful candidate should expect to regularly travel to sites across the UK. They must have a broad range of networking and desktop support...


  • Doncaster, United Kingdom TBA Group Full time

    Automation System EngineerAll candidates should make sure to read the following job description and information carefully before applying.TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Automation System Engineer on a permanent basis in Doncaster.We are proud to have a...


  • Doncaster, United Kingdom TBA Group Full time

    Automation System EngineerAll candidates should make sure to read the following job description and information carefully before applying.TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Automation System Engineer on a permanent basis in Doncaster.We are proud to have a...


  • Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Recruitment Agency for Stockport and Greater Manchester You are here: Home / Jobs / Senior Infrastructure Engineer 3rd line – Remote working Our client, a pan European organisation based in Doncaster is looking to hire a 3rd Line MS Server Senior Infrastructure Engineer who will work remotely from anywhere in the UK. Job details; Our client...


  • Doncaster, United Kingdom TBA Group Full time

    Automation System Engineer TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Automation System Engineer on a permanent basis in Doncaster . We are proud to have a truly global customer base who operate across logistics, warehousing, terminals, and ports, 24/7. This role...