IT Field Support Engineer

3 weeks ago

Doncaster South Yorkshire, United Kingdom Hays Full time

IT Field Support Engineer

3 months contract - £240 INSIDE

Contract to Permanent opportunity available - £45,000 plus car

Doncaster - 3 days onsite / 2 days field based

As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing problems, and finding solutions to ensure that users receive the best possible service.

1)You will provide technical support to diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

What you’ll do:

  • Handle incoming incidents and service requests referred by the IT Service Desk
  • Deal with requests within the agreed performance targets and service levels.
  • Identify and carry out any immediate corrective action that can resolve or contain issues directly.
  • Monitor progress of incidents and keeps all interested parties informed.
  • Apply diagnostic utilities, FAQ’s and knowledge bases to aid in troubleshooting.
  • Submit items to knowledge base for future reference when appropriate.
  • Resolve incidents, verifying the resolution and confirming with the customer.
  • Work with 1st and 3rd line support groups to assist resolution where necessary.
  • Escalate and progress the severity of support issues as required.
  • Ensure that all relevant information is recorded in the Service Management system and kept up-to-date.
  • Work with other members of the team on a rota basis to ensure the IT Support team is continually staffed during operational hours.
  • Offer general advice, points of contact and guidance on all available IT services.
  • Log, track and resolve incoming incidents and service requests from IT users via telephone, portal, email and walk-ins.
  • Participate in site setup, re-location and de-commission support activities as required.
  • Participate in IT project-related work as required.
  • Provide support and assistance during major incidents as required.
  • Ensure familiarity and compliance with the UK IT Risk Management process and procedures and undertake IT Risk training and awareness as required.
  • Reasonably work at any UK location as the business requires in order to provide on-site support

What you’ll achieve:

Proactively handling and resolving assigned IT user incidents and service requests in accordance with defined service level targets, IT ticket quality standards and IT customer service principles.

Managing user service escalations in accordance with agreed procedures.

Production and maintenance of IT Field Support processes, procedures, operational, and site-specific documentation.

What you’ll bring to the role:

  • 2-3 years’ experience in an IT field support role, which includes experience of administering and providing support for the following:
  • Microsoft Windows 10 and11desktop operating systems
  • Microsoft Windows Server 2016 and later versions
  • Microsoft Office 365 and other windows based applications.
  • A wide range of other ‘desktop’ software.
  • Collaboration systems.
  • Web applications.
  • PC, Laptop and Printer hardware.
  • iPhones and iPads.
  • Active Directory services.
  • Broad technical understanding of IT systems, applications and AutoCAD Applications, including BIM software technologies.
  • Support of a wide range of other ‘desktop’ software
  • Support of Collaboration systems.
  • Experience of supporting web applications.
  • Local and wide area networks and networking components
  • Mobile Device Management
  • Apple iPhone, iPad and Android configuration
  • Able to work in a fast-paced environment that is intent on delivering solutions to its customers in a timely manner.
  • In-depth knowledge of IT systems, hardware, software, and networking technologies.
  • Strong problem-solving skills and the ability to handle complex technical issues.
  • Excellent communication and interpersonal skills.
  • Familiarity with ITIL or other IT service management frameworks

  • Field Test Engineer

    7 days ago

    Doncaster, South Yorkshire, United Kingdom Earth Rover Full time

    In this role, you will be primarily responsible for Field Testing, ensuring the product meets customer requirements. This will include in-field validation and operation of autonomous agricultural robots on our partner and customer sites in the UK and Spain. You will gather customer feedback to assist future development as well as supporting problem solving...

  • Night Field Service Engineer

    3 weeks ago

    Doncaster, South Yorkshire, United Kingdom IMPACT FORK TRUCKS LIMITED Full time

    Role: Field Service Engineer- Forklifts Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Overtime, Vehicle, Training, Pension, Health cash plan, Life cover Company Field Service Engineer Materials Handling

  • IT Field Support Engineer

    3 weeks ago

    Doncaster, United Kingdom Hays Full time

    IT Field Support Engineer3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus carDoncaster - 3 days onsite / 2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing problems, and...

  • IT Field Support Engineer

    3 weeks ago

    Doncaster, United Kingdom Hays Full time

    IT Field Support Engineer3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus carDoncaster - 3 days onsite / 2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing problems, and...

  • IT Field Support Engineer

    3 weeks ago

    Doncaster, United Kingdom Hays Full time

    IT Field Support Engineer3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus carDoncaster - 3 days onsite / 2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing problems, and...

  • IT Field Support Engineer

    3 weeks ago

    Doncaster, United Kingdom Hays Full time

    IT Field Support Engineer3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus carDoncaster - 3 days onsite / 2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing problems, and...

  • IT Field Support Engineer

    3 weeks ago

    Doncaster, United Kingdom Hays Full time

    IT Field Support Engineer 3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus car Doncaster - 3 days onsite / 2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing...

  • Field Service Engineer

    2 days ago

    Doncaster, South Yorkshire, United Kingdom Professional Technical Limited Full time

    2 months ago Be among the first 25 applicants Are you looking to work for a global leading material handling company that offer an exceptional training and development program, investing in each member of their workforce? Do you want to be involved in working on some of the newest exciting products in the materials handling industry? If so, my client is on...

  • Engineer field

    2 days ago

    Barnsley, South Yorkshire, United Kingdom Professional Technical Ltd Full time

    Do you currently work within the Door Industry and have a passion for Field Service Engineering? The company offer a full training and development program, where you will be buddied up with another member of the team and learn how things are done. On offer is an impressive base salary of £35,000+ (£45K OTE) in your first year, a modern fully racked company...

  • Field Service Engineer

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom Zenopa Full time

    Role Overview To provide total engineering and technical support to our clients customers nationwide and Area Account Managers and Application Specialists.Field Service Engineer (FSE) will manage a programme of preventative maintenance for a specific geographic area and control a local inventory of spare parts. The FSE will work in conjunction with...

  • Field Service Engineer

    4 weeks ago

    Doncaster, United Kingdom Imperial Workforce Full time

    **Field Service Engineer NE** **Reporting to the Reporting Manager** **Based in**: Within a radius of Doncaster to Nottingham **Salary**: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. Also, the company offer a market leading benefits package and annual bonus. **Position...

  • Field Service Engineer

    4 weeks ago

    Doncaster, United Kingdom Imperial Workforce Full time

    **Field Services Engineer** **Reporting to The North East Supervisor** **Based in**: Based in a radius of Doncaster to Nottingham **Salary**: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. Also, the company offer a market leading benefits package and annual bonus. **Position...

  • Field Service Engineer

    4 weeks ago

    Doncaster, South Yorkshire, United Kingdom Quingo Scooters Full time

    Due to the increased demand for our world-beating range of Mobility products we are looking to expand our team of Field Service Engineers. Our team of DTIE’s (Delivery, Training, Instructor Engineers) are responsible for the delivery, maintenance and tuition to end-user clients of our unique range of world patented Quingo mobility products. Full and...

  • Field Service Engineer

    2 days ago

    Rotherham, South Yorkshire, United Kingdom First Call Contract Services Full time

    Field Service Engineer The following information provides an overview of the skills, qualities, and qualifications needed for this role. Permanent Employment Opportunity Urgently Required Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions...

  • Service Engineer

    3 days ago

    Doncaster, South Yorkshire, United Kingdom Futures Full time

    Are you an experienced Service Engineer living in the Yorkshire area? Do you have an electrical / electronic engineering qualification, field based experience as a service, maintenance or installation engineer or technician, and are happy to travel as part of your role? If so our client, an electronics manufacturing business, will be interested to hear...

  • Field Test Engineer

    7 days ago

    Doncaster, United Kingdom Earth Rover Full time

    In this role, you will be primarily responsible for Field Testing, ensuring the product meets customer requirements. This will include in-field validation and operation of autonomous agricultural robots on our partner and customer sites in the UK and Spain. You will gather customer feedback to assist future development as well as supporting problem solving...

  • Field Test Engineer

    7 days ago

    Doncaster, United Kingdom Earth Rover Full time

    In this role, you will be primarily responsible for Field Testing, ensuring the product meets customer requirements. This will include in-field validation and operation of autonomous agricultural robots on our partner and customer sites in the UK and Spain. You will gather customer feedback to assist future development as well as supporting problem solving...

  • Field Test Engineer

    6 days ago

    Doncaster, United Kingdom Earth Rover Full time

    In this role, you will be primarily responsible for Field Testing, ensuring the product meets customer requirements. This will include in-field validation and operation of autonomous agricultural robots on our partner and customer sites in the UK and Spain. You will gather customer feedback to assist future development as well as supporting problem solving...

  • Field Test Engineer

    6 days ago

    Doncaster, United Kingdom Earth Rover Full time

    Job DescriptionIn this role, you will be primarily responsible for Field Testing, ensuring the product meets customer requirements. This will include in-field validation and operation of autonomous agricultural robots on our partner and customer sites in the UK and Spain. You will gather customer feedback to assist future development as well as supporting...

  • Field Test Engineer

    7 days ago

    Doncaster, United Kingdom Earth Rover Full time

    In this role, you will be primarily responsible for Field Testing, ensuring the product meets customer requirements. This will include in-field validation and operation of autonomous agricultural robots on our partner and customer sites in the UK and Spain. You will gather customer feedback to assist future development as well as supporting problem solving...