Customer Care Advisor

3 weeks ago


Southampton, United Kingdom RETAIL JOBS UK LIMITED Full time

Customer Care Assistant. We are supporting a global brand who are looking for a customer care assistant to join the online customer care team. You will be the first point of contact for customers across digital channels, ensuring every interaction is handled with empathy, efficiency, and a focus on delivering exceptional service.Key ResponsibilitiesReports To: Customer Care ManagerRespond to customer inquiries via email, live chat, and phoneProvide product information, order updates, and after-sales supportResolve complaints with professionalism, escalating when necessaryMaintain accurate records of customer interactions in CRM systemsCollaborate with retail and logistics teams to ensure smooth customer journeysUphold brand values in every interactionSkills & ExperiencePrevious experience in customer service, or retail.Excellent communication skills (written and verbal)Strong problem-solving ability and attention to detailComfortable using digital tools and systemsPositive, energetic, and team-oriented mindsetIdeally will have used SAP Will have some call centre experience Have worked with watches or jewellery Competitive salary and benefits packageMonday-Friday with so...



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