Technical Account Manager

2 weeks ago

Leeds, United Kingdom esenda Full time

About Esenda


Esenda is a cutting-edge payments orchestration platform designed to empower CRMs in optimising their payment collection and reconciliation processes. By leveraging modern technology and innovative solutions, Esenda aims to streamline and enhance the efficiency of payment management for businesses, enabling them to focus on their core operations with confidence.


Position Overview


Esenda is seeking a highly motivated and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary technical liaison between our clients and internal teams, ensuring the successful implementation, integration, and ongoing optimization of Esenda's payment solutions. You will play a critical role in maintaining strong client relationships, driving product adoption, and providing technical expertise to help clients achieve their business goals.

This is an excellent opportunity for individuals who are passionate about technology and client success, with the ability to translate technical concepts into actionable business insights.


Key Responsibilities


Client Engagement & Relationship Management:

  • Serve as the primary point of contact for clients, understanding their business needs, and ensuring they fully leverage Esenda’s platform.
  • Build and maintain strong, long-lasting relationships with clients, acting as a trusted advisor and advocate for their technical needs.


Technical Guidance & Support:

  • Provide expert-level technical support to clients, troubleshooting issues, and resolving complex problems related to the implementation and use of Esenda's platform.
  • Collaborate with clients to design, plan, and execute integrations with Esenda’s payment solutions, ensuring seamless functionality.


Project Management & Coordination:

  • Work closely with internal teams, including Engineering, and Commercial, to manage and deliver client projects on time and within scope.
  • Monitor client accounts to proactively identify potential issues and opportunities for improvement or expansion of services.


Product Feedback & Improvement:

  • Gather and relay client feedback to internal teams, contributing to the continuous improvement of Esenda’s products and services.
  • Stay updated on industry trends, emerging technologies, and best practices, sharing insights with clients to enhance their use of Esenda’s platform.


Training & Documentation:

  • Conduct training sessions and create documentation to help clients better understand and utilise Esenda's solutions.
  • Develop and deliver customised technical solutions and recommendations to meet specific client needs.


Qualifications


Education & Experience:

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
  • Proven experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role.


Technical Skills:

  • Strong understanding of payment technologies, APIs, and system integrations.
  • Proficiency in web technologies, with experience in programming languages such as Python, JavaScript, or similar.
  • Familiarity with CRM systems, SaaS platforms, and cloud-based services.


Client Management Skills:

  • Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Strong problem-solving abilities, with a keen attention to detail and the ability to think strategically.


Additional Skills:

  • Experience working in the fintech industry or with payment orchestration platforms is a plus.
  • Project management experience with the ability to manage multiple clients and projects simultaneously.


Why Join Esenda

  • Opportunity to work with innovative technology in the rapidly evolving fintech industry.
  • A collaborative and supportive work environment where your contributions are valued.
  • Professional growth and development opportunities through training and mentorship.
  • Competitive compensation package, including salary, 38 days holiday, and equity options.
  • Flexible work arrangements promoting a healthy work-life balance.


If you are passionate about bridging the gap between technology and customer success, and are eager to play a key role in driving client satisfaction and product excellence at Esenda, we would love to hear from you Apply now to join our dynamic team.

  • Technical Accounting Manager

    5 days ago

    Leeds, Leeds, United Kingdom Azets Full time

    Azets, a leading firm of Accountants and Business Advisers, is seeking a highly skilled Technical Accounting Manager to join our team. As a top ten accountancy firm in the UK, we offer a wide range of inspiring opportunities to grow and develop your career.**Key Responsibilities:**Manage a high-performing team providing accounting advice to a diverse range...

  • Technical Accounting Manager

    6 days ago

    Leeds, United Kingdom Azets Full time

    Technical Accounting ManagerWant a career where no two days are the same?; Are you interested in working for a rapidly evolving company?; Are you looking for that clear pathway to becoming a Partner? Who are Azets Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of...

  • Technical Accounting Manager

    4 months ago

    Leeds, United Kingdom Azets Full time

    Want a career where no two days are the same?; Are you interested in working for a rapidly evolving company?; Are you looking for that clear pathway to becoming a Partner? Who are Azets Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have a wide network of employees and an abundance...

  • Sales Account Manager

    2 days ago

    Leeds, Leeds, United Kingdom Technical Prospects Full time

    Job Title: Sales Account ManagerCompany: Technical ProspectsJob Type: Full-timeLocation: Leeds, West YorkshireJob Description:Job Summary:We are seeking a highly motivated and experienced Sales Account Manager to join our team at Technical Prospects. As a Sales Account Manager, you will be responsible for driving business growth by developing and maintaining...

  • Sales Account Manager

    2 days ago

    Leeds, Leeds, United Kingdom Technical Prospects Full time

    Job Title: Sales Account ManagerCompany: Technical ProspectsJob Type: Full-timeLocation: Leeds, West YorkshireJob Description:Job Summary:We are seeking a highly motivated and experienced Sales Account Manager to join our team at Technical Prospects. As a Sales Account Manager, you will be responsible for driving business growth by developing and maintaining...

  • Technical Accounting Manager

    3 months ago

    Leeds, United Kingdom Azets Full time

    Want a career where no two days are the same?; Are you interested in working for a rapidly evolving company?; Are you looking for that clear pathway to becoming a Partner?Who are AzetsAzets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have a wide network of employees and an abundance of...

  • Technical Accounting Senior Manager

    4 months ago

    Leeds, United Kingdom Azets Full time

    Ready to become a leader in your specialist field?; Want a career where no two days are the same?; Are you interested in working for a rapidly evolving company? Who are Azets Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have a wide network of employees and an abundance of...

  • Account Growth Specialist

    5 days ago

    Leeds, Leeds, United Kingdom Technical Prospects Full time

    Sales Account Manager Job DescriptionJob Summary:We are seeking a highly motivated and experienced Sales Account Manager to join our team at Technical Prospects Ltd. As a Sales Account Manager, you will be responsible for driving sales growth and building strong relationships with existing and new customers.Key Responsibilities:Proactive Sales Approach:...

  • Technical Accounting Manager

    2 weeks ago

    Leeds, Leeds, United Kingdom Azets Full time

    About AzetsAzets is a leading firm of accountants and business advisors with a strong presence in the UK, Ireland, and the Nordics. We have a vast network of employees and offer a wide range of exciting opportunities to join our team.Our ExpertiseWe are one of the top ten accountancy firms in the UK and the largest SME practice. Our team of experts provides...

  • Sales Account Executive

    5 days ago

    Leeds, Leeds, United Kingdom Technical Prospects Full time

    Sales Account Manager Job DescriptionJob Summary:We are seeking a highly motivated and experienced Sales Account Manager to join our team at Technical Prospects Ltd. As a Sales Account Manager, you will be responsible for driving sales growth and building strong relationships with existing and new customers.Key Responsibilities:Develop and execute sales...

  • Technical Accounting Specialist

    5 days ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled Technical Accountant to join our team at Yorkshire Building Society. As a Technical Accountant, you will play a critical role in calculating and preparing monthly IFRS 9 provisioning for certain mortgage portfolios.Key ResponsibilitiesCalculate and prepare monthly IFRS 9 provisioning for certain mortgage...

  • Technical Accounting Specialist

    4 days ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled Technical Accountant to join our team at Yorkshire Building Society. As a Technical Accountant, you will play a critical role in calculating and preparing monthly IFRS 9 provisioning for certain mortgage portfolios.Key ResponsibilitiesCalculate and prepare monthly IFRS 9 provisioning for certain mortgage...

  • Technical Accounting Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled Technical Accountant to join our team at Yorkshire Building Society. As a Technical Accountant, you will play a critical role in calculating and preparing monthly IFRS 9 provisioning for certain mortgage portfolios.Key ResponsibilitiesCalculate and prepare monthly IFRS 9 provisioning for certain mortgage...

  • Technical Accounting Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled Technical Accountant to join our team at Yorkshire Building Society. As a Technical Accountant, you will play a critical role in calculating and preparing monthly IFRS 9 provisioning for certain mortgage portfolios.Key ResponsibilitiesCalculate and prepare monthly IFRS 9 provisioning for certain mortgage...

  • Technical Accounting Director

    1 day ago

    Leeds, Leeds, United Kingdom Azets Group Full time

    Job DescriptionBusiness Area: Financial Services and AdvisoryContract Type: Permanent Full-timeJob Reference: Not ApplicableAbout Azets Group:Azets Group is a leading firm of Accountants and Business Advisers operating across the UK, Ireland, and the Nordics, with a wide network of employees and an abundance of inspiring opportunities to join one of our many...

  • Technical Accounting Director

    1 day ago

    Leeds, Leeds, United Kingdom Azets Group Full time

    Job DescriptionBusiness Area: Financial Services and AdvisoryContract Type: Permanent Full-timeJob Reference: Not ApplicableAbout Azets Group:Azets Group is a leading firm of Accountants and Business Advisers operating across the UK, Ireland, and the Nordics, with a wide network of employees and an abundance of inspiring opportunities to join one of our many...

  • Senior Recruitment Manager

    5 days ago

    Leeds, Leeds, United Kingdom GI Group Main Account Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Recruitment Consultant to join our team at GI Group Main Account. As a Senior Recruitment Consultant, you will play a key role in driving the success of our UK operations.Key ResponsibilitiesManage the full recruitment lifecycle, from candidate sourcing to client management.Develop and...

  • Senior Recruitment Manager

    4 days ago

    Leeds, Leeds, United Kingdom GI Group Main Account Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Recruitment Consultant to join our team at GI Group Main Account. As a Senior Recruitment Consultant, you will play a key role in driving the success of our UK operations.Key ResponsibilitiesManage the full recruitment lifecycle, from candidate sourcing to client management.Develop and...

  • Technical Accounting Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled Technical Accountant to join our team at Yorkshire Building Society. As a Technical Accountant, you will play a critical role in calculating and preparing monthly IFRS 9 provisioning for certain mortgage portfolios.Key Responsibilities:Calculate and prepare monthly IFRS 9 provisioning for certain mortgage...

  • Technical Accounting Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled Technical Accountant to join our team at Yorkshire Building Society. As a Technical Accountant, you will play a critical role in calculating and preparing monthly IFRS 9 provisioning for certain mortgage portfolios.Key Responsibilities:Calculate and prepare monthly IFRS 9 provisioning for certain mortgage...