Guest Experience Expert

DescriptionPOSITION SUMMARYAs a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family. When you bring your natural talents and passion for customer services we welcome you into our family. No matter your specialty or working background we offer great rewards and opportunities to improve your this position you will work closely with a team of inspired professionals who encourage and invite your contributions.Perks you deserveWell support you in and out of the workplace by offering:Competitive rate of pay overtimeUpsells and guest referral incentives uncappedComplimentary car park - worth up to 1300.00 p/aComplimentary uniforms/free dry cleaning - worth up to 1000.00 p/aDental and Eye care benefits worth up to 1000.00 p/aPaid meal break and free meals on dutyTeam-spirited co-workersEncouraging managementWellbeing programsLearning and development opportunitiesDiscounts on hotel rooms gift shop items food and beverageRecognition programsInspiring career mentorsFriendly a vibrant team atmosphereGraduate programs (subject to eligibility)Network of inspiring business leaders that support development and endless opportunitiesTravel the world with the #1 leader in hospitality (Global Transfers)The impact youll makeFirst impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.What youll doProcess guest check-ins assigning rooms and activating room keysCo-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concernsAnswer respond to and process all guest calls messages questions or concernsGive guests information and directions regarding property and local areas of interestProcess check-outs and resolving any disputed chargesProcess payments and room charges as well as cashing guests personal and travellers chequesConfirm reservations and cancellations running daily reports on the number of arrivals and departuresWhat were looking forA warm people-oriented demeanorA team-first attitudePositive outlook and outgoing personalityFlexibility problem-solving skills and multi-tasking abilityThe ability to stand sit or walk for extended periods of time across a work shiftYoure welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1