French Speaking Recruitment Officer

3 weeks ago

Lichfield, United Kingdom Reed Full time

A fantastic permanent opportunity,  for a native French  speaking customer service person.......

We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service. 

The role - 

The French Speaking Recruitment Officer will:

  • Utilise your exceptional French language skills to create an impeccable end to end customer experience
  • Support potential French franchisees looking to take on a franchise and guide them through every step of their journey
  • Be the first point of contact for our French customers and consumers
  • Build strong relationships with our franchisees both in France and internationally
  • In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
  • Support colleagues and team members with other non-French country-specific activities as required

Our Customer Service Advisor will have:

  • Fluency in spoken and written French
  • Experience in a telephone-based customer service role
  • Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
  • Customer relationship/customer account management experience
  • Experience in handling technical or product related customer queries
  • Excellent attention to detail and accuracy, ideally with some export administration experience
  • An eagerness for problem solving, improvements and delivering solutions
  • Confident IT skills including MS office
  • Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy

We offer:

  • Salary of up to £29,000 depending on experience
  • Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield)
  • Company-wide training programme to develop key skills and a supportive and friendly team
  • 25 days holiday, plus bank holidays
  • Staff purchase scheme – take home products for FREE
  • Non-contributory private health care and critical illness cover
  • Generous contributory pension scheme
  • Life insurance at three times salary
  • Employee assistance programme
  • A varied and autonomous role with a financially stable business

Do you have the skills, resilience and passion to take on this new opportunity, if so apply now. 

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