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Customer Service advisor

4 months ago

Lichfield Staffordshire, United Kingdom Euro London Appointments Full time €29,000

Job Title: French speaking Customer Service & Onboarding Administrator Location: Lichfield, Office-Based
Type: Permanent
We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield.

Customer Service:
Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.
Offer detailed information about our products and services.
Support potential franchisees from their initial inquiry through the entire onboarding process.
Conduct welcome calls and provide necessary training and information to new franchisees.
Administration:
Maintain accurate and up-to-date records in our client's CRM system.
Collaborate with various departments to address and resolve any onboarding or customer service issues.

Native fluency in French essential
Previous experience in customer service essential
Additional experience within administration, Recruitment, or onboarding advantageous
Proficiency in Microsoft Office
Company-wide training programme to develop key skills.
~ 25 days holiday, plus bank holidays.
~ Non-contributory private health care and critical illness cover.
~ Generous contributory pension scheme.
~ Life insurance at three times salary.
~ Employee assistance programme.
~ If you are a proactive individual with a passion for customer service and fluent in French, we would love to hear from you.