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Configuration and Capacity Manager

2 months ago

Erskine, United Kingdom DXC Technology Careers Full time

This role is onsite in Erskine, Scotland.

Summary:

SC cleared or prepared to work towards clearance.

Driving Excellence in IT Service Management is key to delivering customer satisfaction and driving growth for DXC. As the Account Configuration and Capacity Manager you will be primary subject manager expert for directing and implementing key processes and service management change in for these disciplines within your assigned account. Key aspects of the role will include:

  • Accountability for the implementation and execution of global standards.
  • Ownership of the Account Configuration Management and Capacity Management Plan
    • Implement common toolsets and processes.
    • Documentation & Training Materials
    • Influence the governance models within the organization to ensure that service capacity and configuration integrity is maintained.
    • Define verification and audit procedures to ensure accuracy and integrity of Configuration Management Data Base (CMDB)