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Head of Defects

4 months ago

Manchester, United Kingdom Panoramic Associates Full time

Head of Building Defects and Disrepair
Salary £68,000
Greater Manchester, Lancashire and West Yorkshire (Remote Working)

Panoramic Associates are working with a social landlord in the Northwest of England who are looking for a Head of Building Defects and Disrepair to work alongside their Executive and Senior Leadership Team to promote a customer focussed approach to managing and resolving complex repairs and disrepair issues.

Responsibilities:

  • Provide assurance of effective repair management and maintain full oversight of budgets and expenditure.
  • Be a strategic leader with a collaborative mindset, adept at problem-solving, and passionate about providing excellent service for customers.
  • Liaise with a wide range of external and internal customers to ensure properties are safe, habitable, and free from disrepair through excellent communication and customer service skills.
  • Manage effective resolutions to complex issues both proactively and reactively through the management and analysis of data.
  • Lead and support a team by providing coaching, support, and identifying training needs to achieve a high-performance team delivering excellent customer satisfaction.

Benefits:

  • Essential car user allowance to support you with car running costs
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance subject to being a member of our company pension scheme.
  • Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  • Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

Does this role sound suitable for you, or someone you know? If so, please send an up-to-date CV to Sean Cloherty at Panoramic Associates so we can discuss further.