Service Delivery Consultant

2 weeks ago

Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

Now boarding: Your career in travel is ready for take-off.


Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.


About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk


About the Role

The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.


Skills and Experience

• Excellent written and verbal skills

• Experience using Freshdesk or a similar tool

• Exemplary customer service to internal and external stakeholders

• High attention to detail

• Excellent communicator

• Highly resilient, remaining calm when dealing with pressure

• Highly organised and an effective planner

• A team player

• Commercially aware

• Ability to think logically and to use creativity to solve problems and come up with solutions

• Proficient knowledge of Microsoft Office packages, particularly Word and and Excel.

• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.


Why CTM?


Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.


Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.


Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

  • Annual Volunteer Day Leave to support a charity/cause of your choice
  • Offsetting all CTM employees’ travel
  • Partnership with South Pole – supporting sustainable community projects (local & global)
  • Paperless office initiatives & recycling options


If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.


CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.


CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.

  • Service Delivery Expert

    2 days ago

    Bradford, Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Job OverviewCorporate Travel Management (CTM) UK is seeking a highly skilled Service Delivery Consultant to join our team. This role offers an exciting opportunity to work with government clients, providing accommodation, transport, and operational support.The successful candidate will be responsible for managing specific projects from start to finish,...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.At CTM, our people are at the heart of everything we do. We know that our diverse team is...

  • Service Delivery Consultant

    5 days ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Job Description Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.At CTM, our people are at the heart of everything we do. We know that our diverse team is...

  • Resolution Delivery Consultant

    6 months ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career. **About The Role** An opportunity has arisen to join the Resolution Delivery Team as...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is...

  • Service Delivery Consultant

    2 weeks ago

    Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

    Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is...

  • Service Delivery Director

    4 weeks ago

    Bradford, Bradford, United Kingdom Ad Warrior Full time

    We are seeking a Service Delivery Director to lead our Clinical Services team.As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality clinical services across three hubs in Bradford and Keighley.The salary for this role is £58,165 per annum, based on a 37-hour working week. However, we can offer a flexible...

  • Service Delivery Manager

    4 weeks ago

    Bradford, Bradford, United Kingdom Anchor Hanover Full time

    About the RoleAs a Service Delivery Manager with Anchor Hanover, you will oversee the management of designated districts to ensure high-quality service delivery, safety, and security of estates. Your primary objective is to tailor housing services to meet residents' needs, ensuring compliance with lease terms and legislation. You will lead, develop, and...

  • Customer Service Officer

    6 months ago

    Bradford, United Kingdom Justintime Resourcing Full time

    **Customer Service Officer** **Position**: Customer Service Officer (Service Delivery) **Company**: Justintime Healthcare **Location**: Bradford **Salary**: Competitive **Work Option**: Full-time or Part-time **About Justintime Healthcare**: Justintime Healthcare is a leading home care agency in the UK, dedicated to redefining care by prioritizing the...

  • Financial Services Consultant

    2 days ago

    Bradford, United Kingdom Meraki Talent Ltd Full time

    Job Title: Financial Services ConsultantWe are seeking skilled consultants to join our esteemed consultancy client in Bradford. This is a 12-month contract with the potential for extension.The ideal candidate will have strong suitability of advice file review experience and a Diploma Level 4 Qualification (e.g. Diploma in Financial Advice and Diploma in...

  • Service Delivery Director

    3 weeks ago

    Bradford, Bradford, United Kingdom Axon Moore Full time

    Axon Moore is a dynamic organization that values exceptional customer experiences. We are looking for a skilled Service Delivery Director to lead our customer service team and drive business growth.About the Role:Job Summary: The successful candidate will be responsible for overseeing daily operations, managing a team of customer service representatives, and...

  • Service Delivery Specialist

    4 days ago

    Bradford, Bradford, United Kingdom M Group Services Limited Full time

    Morrison Water Services, a leading service provider in the UK water and wastewater infrastructure sectors, is recruiting an Out of Hours (OOH) Technician for its Yorkshire Water contract. This unique role offers a 4 night on, 8 days off shift pattern, providing an attractive work-life balance.The successful candidate will manage the end-to-end execution and...

  • Service Delivery Specialist

    6 months ago

    Bradford, United Kingdom Morrisons Full time

    **About The Role**: At Morrisons we are continually driving transformational change in our business through the innovative use of technology. In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team. Managing relationships with areas across the business and with a number of...

  • Clinical Consultant

    4 weeks ago

    Bradford, Bradford, United Kingdom ID Medical Full time

    ID Medical invites applications from experienced Clinical Consultants to fill a vacancy in our Consultant Medicine/Respiratory department.This is an excellent opportunity for a skilled professional to take their career to the next level and contribute to the delivery of high-quality patient care.The salary for this role is expected to be around...

  • Innovative Service Delivery Expert

    7 days ago

    Bradford, Bradford, United Kingdom Digital Preservation Coalition Full time

    **About the Opportunity:**As a Digital Preservation Coalition member, we are seeking a highly skilled Innovative Service Delivery Expert to join our team at Monash University Library. In this role, you will be responsible for developing and maintaining the library systems roadmap, as well as exploring and implementing strategic and innovative solutions to...

  • Customer Service Delivery Team Lead

    4 weeks ago

    Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

    Job Title: Customer Service Delivery Team LeadEstimated Annual Salary: £45,000 - £55,000About the RoleThis is an exciting opportunity to lead a team of customer service professionals, responsible for delivering high-quality support to our IT customers. As a Customer Service Delivery Team Lead, you will be instrumental in ensuring that our service desk...