Sales Retentions

2 weeks ago

Manchester, United Kingdom PHMG Careers Full time

Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)About PHMG:Founded in 1998 PHMG has grown from a Manchester-based start-up into the worlds leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung Audi and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy world-class voice artistry and our signature Brand-Symphony to transform the way businesses are heard strengthening their identity in the most powerful and memorable way.The Role:An exciting opportunity has arisen to play a crucial role in continuing our companys this role youll deliver a world-class sales service to our North American clients identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication youll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels both over the telephone and via email so excellent communication skills are a must. Youll be confident when dealing with any situation that arises self-motivated and a highly skilled problem solver. Youre also an exceptional listener ever empathetic to our clients needs while respecting our needs too.Responsibilities:Deliver a premium sales service to maximise retention and growth opportunitiesDevelop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needsIdentify and resolve client concerns quickly and effectively through effective questioningImplement retention strategies to achieve and exceed targets.Orchestrating seamless coordination with internal departments and accruing profound product expertise to elevate the retention strategy.Managing a CRM database on a day-to-day basisSkills Knowledge and Experience Required:Previous experience working in a B2B roleExcellent customer service skillsAbility to thrive in an environment targeted towards customer retention and satisfactionEffective personal organisation; self-starter with drive ambition and creativityThe ability to negotiate coupled with excellent written and oral communicationExcellent attention to detail and problem-solving capabilitiesAbility to work under pressure with a constant positive outlook when being faced with complex client issuesBenefits:Free Pure-Gym membership after 3-months served23 days annual leave plus bank holidays increasing with length of serviceAdditional half day off for birthdayEnhanced maternity paternity and adoption leaveTwo volunteer days per year for a charity of your choiceLife insurance and critical illness coverFree fruit & breakfastOn-site barber and beauticianCar valet serviceDedicated Employee Assistance ProgrammePlus many more...#LI-CL1 Key Skills Corrosion Inspection,Correspondent,Data Entry Operation,Elevator Maintenance,AC Maintenance,Jboss Employment Type : Full Time Experience: years Vacancy: 1

  • Sales Retention Executive

    1 week ago

    Manchester, United Kingdom Virgin Media O2 Full time

    Summary Location: Manchester Job Family: B2B Job Type: Full Time Posted Date: 27-Nov-2025 Ref #: 69289 This role will include a minimum of two days per week working from our Manchester Office. If you have a passion for valuing our existing customers and understand the importance of retaining their custom, we'd love to hear from you! We have fantastic...

  • Client Retentions

    2 weeks ago

    Manchester, United Kingdom PHMG Careers Full time

    Client Retentions Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)About PHMG:Founded in 1998 PHMG has grown from a Manchester-based start-up into the worlds leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung Audi and Adidas to ambitious...

  • Customer Retentions

    3 days ago

    Manchester, United Kingdom Portfolio Group Full time

    Posted On: 10th July 2024 About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement...

  • Retentions Manager

    5 days ago

    Manchester, United Kingdom Portfolio Group Full time

    Posted On: 10th July 2024 About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement...

  • Retention Manager

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job DescriptionReporting to Associate Director - Retention & Customer Services Team Leader£32,500–£35,000 DOE + up to £20,000 Performance Bonus(OTE c. £52.5k–£55k)Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing...

  • Retentions Specialist

    1 week ago

    Stockport, Greater Manchester, United Kingdom Certain Advantage Full time

    Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We're working with a business that's a leading Automotive business in Stockport. If you're looking to be part of a forward-thinking and supportive client that values its people,...

  • Retentions Specialist

    1 week ago

    Stockport, Greater Manchester, United Kingdom Certain Advantage Full time

    Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its...

  • Retentions Specialist

    1 day ago

    Manchester, United Kingdom The Portfolio Group Full time

    Do you have experience in retentions and phone based customer care? - Looking for a new challenge with an energetic, vibrant, fast growing company? - We are looking for someone hardworking, reliable and resilient to join our expanding team due to continued growth! In a fast paced, global business, provide a super-duper service to new and existing clients...

  • Retention Manager

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Reporting to Associate Director - Retention & Customer Services Team Leader £32,500–£35,000 DOE + up to £20,000 Performance Bonus (OTE c. £52.5k–£55k) Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing team. This is...

  • Retention Manager

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Reporting to Associate Director - Retention & Customer Services Team Leader£32,500–£35,000 DOE + up to £20,000 Performance Bonus(OTE c. £52.5k–£55k)Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing team.This is a...