Client Retentions
2 weeks ago
Client Retentions Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)About PHMG:Founded in 1998 PHMG has grown from a Manchester-based start-up into the worlds leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung Audi and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy world-class voice artistry and our signature Brand-Symphony to transform the way businesses are heard strengthening their identity in the most powerful and memorable way.The Role:An exciting opportunity has arisen to play a crucial role in continuing our companys this role youll deliver a world-class sales service to our North American clients identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication youll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels both over the telephone and via email so excellent communication skills are a must. Youll be confident when dealing with any situation that arises self-motivated and a highly skilled problem solver. Youre also an exceptional listener ever empathetic to our clients needs while respecting our needs too.Responsibilities:Deliver a premium sales service to maximise retention and growth opportunitiesDevelop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needsIdentify and resolve client concerns quickly and effectively through effective questioningImplement retention strategies to achieve and exceed targets.Orchestrating seamless coordination with internal departments and accruing profound product expertise to elevate the retention strategy.Managing a CRM database on a day-to-day basisSkills Knowledge and Experience Required:Previous experience working in a B2B roleExcellent customer service skillsAbility to thrive in an environment targeted towards customer retention and satisfactionEffective personal organisation; self-starter with drive ambition and creativityThe ability to negotiate coupled with excellent written and oral communicationExcellent attention to detail and problem-solving capabilitiesAbility to work under pressure with a constant positive outlook when being faced with complex client issuesBenefits:Free Pure-Gym membership after 3-months served23 days annual leave plus bank holidays increasing with length of serviceAdditional half day off for birthdayEnhanced maternity paternity and adoption leaveTwo volunteer days per year for a charity of your choiceLife insurance and critical illness coverFree fruit & breakfastOn-site barber and beauticianCar valet serviceDedicated Employee Assistance ProgrammePlus many more...#LI-CL1 Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full Time Experience: years Vacancy: 1
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Client Retentions
3 days ago
Greater Manchester, United Kingdom PHMG Full timePHMG Greater Manchester, England, United Kingdom2 weeks ago Be among the first 25 applicantsThe Role:In this pivotal role, you’ll manage the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop...
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Account Executive
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeJob Title: Account Executive - Client Retention Location: Manchester, office based. Competitive salary, bonus and uncapped commission - OTE 50k We're looking for a driven and experienced Account Executive with a passion for client retention to join our key clients growing Relationship Management team. This is a fantastic opportunity for someone who thrives...
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Account Executive
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeJob Title: Account Executive - Client Retention Location: Manchester, office based. Competitive salary, bonus and uncapped commission - OTE 50k We're looking for a driven and experienced Account Executive with a passion for client retention to join our key clients growing Relationship Management team. This is a fantastic opportunity for someone who...
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Account Executive
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeJob Title: Account Executive - Client Retention Location: Manchester, office based. Competitive salary, bonus and uncapped commission - OTE 50k We're looking for a driven and experienced Account Executive with a passion for client retention to join our key clients growing Relationship Management team. This is a fantastic opportunity for someone who thrives...
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Account Executive
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeJob DescriptionJob Title: Account Executive - Client RetentionLocation: Manchester, office based. Competitive salary, bonus and uncapped commission - OTE 50k We're looking for a driven and experienced Account Executive with a passion for client retention to join our key clients growing Relationship Management team. This is a fantastic opportunity for someone...
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Client Success
1 week ago
Manchester, United Kingdom LegalVision Full timeBase pay range LegalVision is a market disruptor in the legal industry, transforming how businesses access legal services. With a mission to make legal support affordable, accessible, and empowering, we've helped tens of thousands of clients across the UK, Australia and New Zealand protect their businesses and livelihoods through our innovative membership...
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Client Retentions Manager
1 week ago
Manchester, United Kingdom PHMG Full time £35,000 - £65,000 per yearThe world's leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we're investing in ensuring that each of our 36,000 clients has an unrivalled customer experience. An exciting...
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Client Retentions Manager
2 hours ago
Manchester, United Kingdom PHMG Careers Full timeThe world's leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we're investing in ensuring that each of our 36,000 clients has an unrivalled customer experience.An exciting...
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Head of Client Success
1 day ago
Manchester, United Kingdom LegalVision Full timeA dynamic legal services provider in Manchester is seeking a Head of Client Success to lead a team focused on enhancing client experiences and retention. This role demands a strategic leader who can manage client relationships effectively and improve engagement outcomes. Ideal candidates will have prior B2B experience in client success and the ability to...
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Head of Client Success
5 days ago
Manchester, United Kingdom LegalVision Full timeA leading legal services firm in Manchester seeks a Head of Client Success to lead their Client Success team. The ideal candidate will have extensive B2B experience, particularly in client retention and success. This role requires strategic leadership, proactive client management, and a strong focus on enhancing member satisfaction. You will be instrumental...
