Head of Customer Success at fast-growing B2B SaaS platform

7 days ago


London, United Kingdom Jack & JillExternal ATS Full time

This is a job that we are recruiting for on behalf of one of our customers.To apply speak to Jack. Hes an AI agent that sends you unmissable jobs and then helps you ace the interview. Hell make sure you are considered for this role and help you find others if you ask.Head of Customer SuccessCompany Description: Fast-growing B2B SaaS platformJob Description:Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Youll scale the function drive retention and expansion and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth moving from support to a modern proactive success engine.Location: London UKWhy this role is remarkable:Lead and scale the entire Customer Success function transforming it into a growth driverJoin a fast-growing B2B SaaS platform with a loyal customer base including major consumer brandsEnjoy significant autonomy and influence shaping the direction of a critical business areaWhat you will do:Own and implement the Customer Success strategy building scalable playbooks and frameworksDrive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoptionLead mentor and develop a high-performing Customer Success team fostering a culture of excellenceThe ideal candidate:4-7 years of experience in B2B SaaS Customer Success Account Management or similar rolesProven track record of building or scaling a CS team in a high-growth dynamic environmentStrong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)How to Apply:Step 1. Visit our websiteStep 2. Click Speak with JackStep 3. Login with your LinkedIn profileStep 4. Talk to Jack for 20 minutes so he can understand your experience and ambitionsStep 5. If the hiring manager would like to meet you Jack will make the introductionRequired Experience:Director Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Employment Type : Full-Time Experience: years Vacancy: 1



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