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Business Manager
2 months ago
We are delighted to be able offer this opportunity for the the right individual who wants to work within a fast paced environment and make a difference to peoples lives through assisting unemployed individuals back into relevant and sustainable employment.
This post is responsible for the management, performance, motivation and direction of employees; ensuring they meet and exceed all performance targets, quality and compliance standards are achieved and employer vacancies are filled with participants meeting their requirements.
- To motivate, direct and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality and health & safety standards required.
- To ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
- To ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
- Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
- Responsible for health and safety of team members.
- Responsible for ensuring team members’ productivity and activity is aligned to referral flows and co-ordinating activity in line with contract profiles, ensuring that correct resource is assigned.
- To forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required
Salary range:
Non-London based candidates £31,800 to £37,200
London based candidates £34,900 to £41,000
- Minimum of two year of experience in welfare to work, employment or recruitment industry.
- Line Management experience of a team of staff.
- Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
- Strong understanding of Welfare to Work and DWP Programmes.
- Strong understanding of the Commissioner and relationship building
- Ability to produce detailed Management Information reports and analyse trends.
- Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
- Able to plan and organise people and carry out effective resource and succession planning.
- Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
- Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
