Practice Manager

4 days ago

Birmingham, United Kingdom Gleeson Recruitment Group Full time

Are you an experienced Practice Manager looking for a new challenge? Do you thrive working within the professional services sector? If so, this role may be for you

GRG are pleased to be partnering with a professional services organisation as their seek a driven and motivated Practice Manager to join their Birmingham City Centre office. As the Practice Manager, you will be responsible for ensuring the smooth running of the practice, managing a team and ensuring that all processes and procedures are adhered to. This role involves a variety of administrative, clerical, and support tasks to ensure the smooth operation of legal matters.

Key Responsibilities:

  • Diary Management
  • Client and Stakeholder Liaison:Handle telephone enquiries, book briefs, instructions
  • Ensure all briefs, instructions, and additional papers aligned with company policies
  • Correctly process additional information received via email, telephone, or letter.
  • Accurately create records; marking all confidential and sensitive materials appropriately
  • Attendance to listing hearings
  • Negotiation and billing of fees and ensure that all appropriate documentation is filed.
  • Work-flow and Document Management: obtaining paperwork promptly, working closely with credit control team to assist with timely fee collections
  • Assist other team members, covering leave and sickness as required.
  • Complaint Handling and Client Care; directing all complaints to Head of Business & Administration
  • Direct all complaints to the Head of Business and Administration.

Skills and Attributes:

  • Previous experience in a similar role within the professional services industry, legal sector.
  • Familiarity with legal terminology and processes.
  • Knowledge of regulations pertaining to legal aid and fee assessments.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal skills; polite and sympathetic demeanour
  • Highly professional
  • Proficiency in relevant software and case management systems.
  • Strong leadership and management skills
  • Honest & Trustworthy; act with discretion
  • Dependable and adopt an approach of delivery to your commitments
  • Analytical ability; assessing situations and making decisions in a fair and consistent manner.
  • Ability to work under pressure and to tight deadlines; ability to anticipate to align to objectives.
  • High level of attention to detail and accuracy
  • An innovative approach; flexible to contribute to new improved ways of working and best practices.

Alongside a competitive salary, you will have the opportunity to work with an inclusive team, and provide vital clerical support to allow the Barristers to focus on their legal responsibilities.

GLEETO

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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