Administration Manager

4 weeks ago

Birmingham, United Kingdom Hazelwood Group Practice Full time

Job summary

Hazelwood Group Practice is looking for a new Administration Manager in the running of the admin office and to support the Practice Manager with general duties.

With a proven track record of managing an office and experience of General Practice you will be welcomed to a friendly and efficient team at Hazelwood Group Practice. We are a 4 partner, 10500 patient, training practice with lots of experienced staff to help and support you in your new role. Based in the rural community of Coleshill with lots of local amenities and close to all major motorways.

We are part of a 6 practice PCN with lots of supporting staff and initiatives ongoing.

Main duties of the job

Main duties will be to support the Practice Manager in the effective running of the practice and managing the admin office.

Some of the duties include

Workflow

Central Administration

Registrar and Student rota,annual leave, induction and support

CQC/Governance

QOF

PPG

About us

With a 40 person strong team, we are efficient, enthusiastic and welcoming.

We pride ourselves on being supportive and growing our own team with good training, internal and external.

Job description

Job responsibilities

Job Title: Administration Manager Reports to: Practice Manager

Place of work: Hazelwood Group Practice

1. Job Role & Purpose

Underthe supervision of the PracticeManager, the primary purposeof the role is to lead,develop and manage the following services, to ensurethat we deliver excellentservices and care for our patients.

Workflow

Central Administration

Registrar and Student rota,annual leave, induction and support

CQC/Governance

QOF

PPG

Cleaners and Handyman

This is not an exhaustive list and may be revisedat any time.

2.Key Duties & Responsibilities

To lead, support and manage key administrative servicesin the Practice.

To lead, support and managestaff actively to ensure compliance with objectives and deliver optimumperformance.

To be comfortable and confident in managing people.

To provide a performance environment in which our staff are challenged and can thrive.

To ensure that all administrative services are delivered competently to high standards and within agreedtimescales.

To encourage and developcollaborative relationships with all staff across the group for thebenefit of the patient.

To proactively utilise management information to identifygaps in servicedelivery process and customer service.

To meet defined servicetargets and delivercontinuous improvements in patient satisfaction.

To review and feedbackresults from patientsurvey and make recommendations for areas of improvement.

To create and presentreports to thePractcice Manager as required.

To manage all servicesand staff allocatedto the post holder.

To ensure the team is using efficient processand follow practiceprotocols.

Any other duties requiredin line with this Job Description, as advised by thePractice Manager.

3.Communication & Relationships

To be an active and engagedteam player, supporting Hazelwood and with its aims and objectives.

To actively participate in team meetings.

4.Performance Standards

To lead by exampleand be a positive role model for the team.

To contribute actively and positively to Senior Management Team

Demonstrate a positive attitude.

To deliver against your agreed objectives.

To actively engage in the appraisalprocess

To be honest and have integrity.

To follow all practicepolicies and procedures.

5.Confidentiality

Whileseeking treatment, patientsentrust us with,or allow us to gather,sensitive information in relationto their health and other matters.They do so in confidence and have the rightto expect that staff will respecttheir privacy and act appropriately. Post-holders must adhere to the followingprinciples:

In the performance of theduties outlined in this job description, the post-holder may have access to confidential information relating to patientsand their carers,practice staff and otherhealthcare workers. They may also have access to information relating to thepractice as a business organisation. Allsuch information from any source is to be regarded as strictly confidential.

Information relating to patients,carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised personsin accordance withthe practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.

6.Health & Safety

The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe practice health & safety policy, the health & safety manual, andthe practice infection control policy and published procedures. This willinclude:

Using personal security systemswithin the workplaceaccording to practiceguidelines.

Identifying the risks involvedin work activities and undertaking such activities in a way that manages thoserisks.

Making effective use of training to update knowledgeand skills.

Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe wayand free from hazards.

Active reporting of health and safety hazards and infection hazardsimmediately when recognised.

Keeping own work areasgenerally clean and assisting the Practice Manager in the maintenance ofgeneral standards of cleanliness consistent with the scope of their role.

Undertaking periodicinfection control training(minimum annually).

Reporting potential risks identified to the PracticeManager

7.Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a waythat is consistent with the practice procedures and policies, and currentlegislation.

Respecting the privacy, dignity,needs and beliefsof patients, carers,and colleagues.

Behaving in a mannerwhich is welcomingto and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

8.Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other dutiesrequired of the post holder commensurate with their position.This description will beopen to regular review and may be amended in the light of developing or changing services,or as part of an individual performance review process.All members of staff shouldbe prepared to take on additional duties or relinquishexisting duties to maintain the efficient running of the practice

Person Specification

Experience

Essential

Experience in Management and working in General Practice

Desirable

Supervising staff

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