SAP CX Solutions Analyst

3 weeks ago

London, United Kingdom Harrods Full time

We are looking for a SAP CX Solutions Analyst to join our IT team in Harrods. As SAP CX Solutions Analyst you will be working as part of a team responsible for providing a top shelf experience to our customers, through the first and second line support of all production and non-production application environments across the SAP CX estate.

This role involves on-call support on a rota basis.

Hybrid - 2 days in the office

About the Role

As the SAP CX Solutions Analyst you will work closely with a variety of different teams across the Harrods business, including Digital Technology, the wider IT function, Rewards and Loyalty, Customer Services Digital Ops, and a range of third-party technology partners, supporting all day-to-day operational activities alongside the delivery of new functionality and projects.

You will also;

  • Provide first and second line support logging and triaging queries and issues, as well as carrying out troubleshooting and investigations as required. Complex issues will need to be escalated to the third line support team.
  • Monitor operational performance & system integrity of the individual CX platform components, responding to alerts and incidents, and following appropriate escalation processes, whether thats within business hours or during out of hours callouts when on call.
  • Use insight and analysis to investigate potential issues throughout the end-to-end customer loyalty and customer relationship journeys, recommending opportunities for improvement.
  • Contribute to the loyalty promotional planning to ensure operational readiness and campaign delivery.

About You

As the SAP CX Solutions Analyst you will have previous experience with SAP CX platforms, particularly one or more of the following:

  • SAP Sales & Service Cloud (Cloud for Customer or C4C)
  • SAP Customer Data Cloud (CDC)
  • SAP Customer Data Platform (CDP)
  • SAP Marketing Cloud
  • Emarsys Customer Engagement

We are looking for someone who has the ability to prioritise work activities and identify risks to quality or timelines as well fantastic stakeholder management. A current SAP CX certification would be beneficial. You will have previous experience monitoring operational performance & system integrity of the individual CX platform components, responding to alerts and incidents, and following appropriate escalation processes, whether thats within business hours or during out of hours callouts when on call.

About Us

Harrods is one of the worlds leading luxury department stores and were becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the worlds most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and well do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return youll receive an excellent benefits package, including a company pension, flexible working, 25 days holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

  • Senior SAP S/4HANA Solutions Architect

    3 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    SAP SE is a leading provider of enterprise software solutions.We are currently seeking an experienced Senior SAP S/4HANA Solutions Architect to join our team.Job Summary:This role will be responsible for managing SAP S/4HANA daily operations, analyzing design, build, test, implement, and/or maintain system components or applications.The ideal candidate will...

  • SAP HCM Solution Advisor Specialist

    3 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    As a SAP HCM Solution Advisor Specialist at SAP SE, you will be part of a highly collaborative team ethic and commitment to personal development. Our company culture is focused on collaboration and a shared passion to help the world run better.About the RoleWe are seeking a seasoned professional with relevant experience in large IT...

  • Enterprise CX Solutions Manager

    2 weeks ago

    London, Greater London, United Kingdom Zoom Full time

    About the RoleAs an Enterprise CX Solutions Manager at Zoom, you will be responsible for managing the designing and deployment of Customer Experience (CX) solutions. Your primary focus will be on leading cross-functional teams to deliver impactful projects that enhance our customers' experience.

  • Strategic Marketing Lead

    3 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    Unlock Business Growth as a Senior Marketing ManagerWe're seeking a seasoned marketing professional to drive business growth and innovation at SAP. As a Senior Marketing Manager, you'll play a key role in developing and executing strategic marketing initiatives that ignite demand and fuel pipeline growth for our SAP solutions portfolio.About the RoleThis is...

  • SAP Business Analyst

    2 months ago

    London, United Kingdom CV-Library Full time

    Join our team as an SAP Analyst and take charge of driving innovative solutions in the incoming invoice and tax reporting areas! Role: SAP Analyst/ Business Analyst Work Mode: Fully Remote Contract Duration: 1 year contract Must Haves: Invoice Processing: Work on incoming invoice-related projects with SAP finance and accounting expertise. Gather...

  • Enterprise Solutions Architect Expert

    1 month ago

    London, Greater London, United Kingdom SAP Full time

    Drive Digital TransformationSAP is seeking an experienced Enterprise Solutions Architect Expert to lead the digital transformation of our customers by leveraging expertise in system integration, strategic planning, and technology implementation. As a key member of our team, you will drive the adoption of SAP Business Technology Platform (BTP) and foster a...

  • SAP Industry Advisor

    1 month ago

    London, Greater London, United Kingdom SAP SE Full time

    About the RoleSAP is seeking a highly motivated and energetic Industry Advisor to join our Industry and Value Advisory (IVA) team. As a key part of the Customer Success office, the IVA team delivers success to our customers, partners, and to SAP through various services.Key ResponsibilitiesIndustry Demand Generation: Raise awareness of SAP's industry...

  • Demo Solutions Senior Specialist for Business

    6 months ago

    London, United Kingdom SAP Full time

    **We help the world run better** **About the Team**: In our diverse and international team, we empower our Sales and Presales colleagues by providing them with the necessary assets, demo content, and infrastructure to successfully close deals with both existing and potential customers. We accomplish this by showcasing important product advancements and...

  • SAP Procurement Expert

    2 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    SAP is a global leader in enterprise application software, helping organizations run better by tackling their most complex business challenges. We are seeking a highly skilled Procurement Solutions Specialist to join our team.The ideal candidate will have experience with SAP S/4HANA Procurement and a strong understanding of procurement processes. This role...

  • Sales Consultant

    2 days ago

    London, Greater London, United Kingdom Aspire Recruitment Full time

    Sales Role - CX SolutionsWe are seeking an experienced sales professional to join our team as a Business Development Manager. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the SME market.Your primary objectives will be to:Develop and execute a sales strategy to grow revenue and expand...

  • SAP Cloud Transformation Advisor

    1 month ago

    London, Greater London, United Kingdom SAP SE Full time

    At SAP, our mission is to empower businesses to thrive in a rapidly changing world. As a SAP Cloud Transformation Advisor, you will play a key role in helping customers achieve their digital transformation goals. Your expertise in SAP cloud solutions will enable customers to unlock new levels of efficiency, innovation, and growth.Key...

  • Finance and Treasury Solutions Expert

    2 weeks ago

    London, Greater London, United Kingdom SAP Full time

    Job Title: Regional Accelerated Sales ExecutiveThe estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.As a Regional Accelerated Sales Executive at SAP, you will be responsible for driving sales growth and revenue targets across the region. You will work closely with customers to understand their strategic...

  • SAP Consultant Career Development Program

    4 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    Are you looking to kickstart your career in SAP consulting? The SAP Young Professionals Program is a fantastic opportunity to gain globally-recognised associate-level SAP certifications, soft skills development, and introductions to job opportunities within the SAP ecosystem.About SAPSAP SE is a leading provider of enterprise software solutions, empowering...

  • Senior Commercial Lawyer for SAP UK Operations

    3 weeks ago

    London, Greater London, United Kingdom SAP Full time

    SAP is a leading provider of enterprise software solutions, with a presence in over 180 countries and more than 400,000 customers worldwide.We are currently seeking a senior commercial lawyer to join our UK team, based in Feltham, Middlesex. As a key member of our legal department, you will play a critical role in supporting all legal matters affecting the...

  • Senior SAP Systems Analyst

    2 months ago

    London, Greater London, United Kingdom Harrington Boyd Full time

    Job Title: Senior SAP Systems AnalystJob Summary:We are seeking an experienced Senior SAP Systems Analyst to support our clients ongoing business process standardization projects and S/4HANA solution. The role will involve working closely with manufacturing sites across the EMEA region and the global SAP team to ensure optimal performance of SAP systems.Key...

  • Enterprise Solutions Architect

    3 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    Job Description:SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide to work more efficiently and use business insight more effectively. As an Enterprise Architecture Consultant at SAP, you will play a crucial role in shaping the digital landscape by promoting clean core principles and accelerating Business...

  • Cloud Solutions Advisor

    2 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    About the CompanySAP SE is a global technology company that enables businesses to run better by providing industry-specific software solutions. We are committed to creating a workplace that values diversity, inclusion, and employee well-being.We are seeking a highly motivated Cloud Solutions Advisor to join our sales team, responsible for advising customers...

  • Strategic Business Solutions Consultant

    4 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    At SAP, we empower you to bring out your best. Our company culture is centered around collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that values flexibility, diversity, and is aligned with our purpose-driven and future-focused work.The Solutions Strategist...

  • Procurement Solutions Specialist

    2 weeks ago

    London, Greater London, United Kingdom SAP SE Full time

    We are seeking a highly skilled SAP Procurement Expert to join our team. As an SAP Procurement Expert, you will be responsible for providing solutioning expertise to customers and the SAP Account team, with a focus on driving customer success and business outcomes.The ideal candidate will have experience with SAP S/4HANA Procurement and a strong...

  • SAP SD Business Solutions Analyst

    3 weeks ago

    London, Greater London, United Kingdom INEOS Automotive Full time

    ### Job Description#### OverviewAs an SAP SD Support Analyst at INEOS Automotive, you will play a crucial role in ensuring seamless adoption of new SAP functionalities across our global venture. With a strong understanding of SAP modules, you will capture and manage business user requirements in fast-paced, deadline-driven environments.#### Key...