Housing Support Team Leader

4 weeks ago

High Wycombe, United Kingdom 4Recruitment Services Remote Work Freelance Full time

4Recruitment Services are seeking a senior Housing Support Team Leader to assist our client based in High Wycombe. The clients customers are predominantly single homeless aged between 18 - 60 years and may have support needs including mental health, physical health, substance misuse, offending.This role will include case management, mentoring colleagues, running the group activities and engagement with external agencies.You will work collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support. With a real focus on customer engagement and co production within the service, you will link customers with external services to offer a comprehensive engagement offer tailored to their needs. The role will also include carrying a small caseload of our more complex customers ensuring high quality, asset-based support.The working hours are 37.5 hour per week mixture of shifts (9:00am - 5pm / 7:15am - 3:15pm / 1:30pm - 9:30pm) This role includes working some weekends.DUTIES AND RESPONSIBILITIES INCLUDE:

  • Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues
  • Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other intervention
  • Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions
  • Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services
  • Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working
  • Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers
  • Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers
  • Complete regular reviews of support and risk assessments for customers
  • Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services
  • Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately
  • Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way

ESSENTIAL REQUIREMENTS INCLUDE:

  • Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups
  • Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
  • Experience of building effective relationships with customers and stakeholders
  • Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services
  • Computer skills upper intermediate is necessary. Spreadsheets, PowerPoint, Access, Microsoft word are essential
  • Enhanced DBS Check

What we offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email .

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