Housing Support Team Leader

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom 4Recruitment Services Full time
Job Title: Housing Support Team Leader

4Recruitment Services is seeking a senior Housing Support Team Leader to assist our client based in High Wycombe. The client's customers are predominantly single homeless aged between 18-60 years and may have support needs including mental health, physical health, substance misuse, and offending.

Key Responsibilities:
  • Support and provide guidance to team members around your specialism, including coaching, upskilling, or mentoring other colleagues.
  • Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments, or other interventions.
  • Undertake initial and continuous assessment of needs, potential risks, and goals and agree levels of support and actions.
  • Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services.
  • Attend networking events, other support services, and forums promoting our Psychologically Informed Framework and Trauma-Informed ways of working.
  • Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers.
  • Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g., family, other support providers).
  • Complete regular reviews of support and risk assessments for customers.
  • Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services.
  • Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately.
  • Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way.
Essential Requirements:
  • Recent experience of support work, risk management, and managing caseloads and working with vulnerable and diverse customer groups.
  • Experience of working in challenging environments with the ability to plan, prioritise, and organise tasks to achieve results.
  • Experience of building effective relationships with customers and stakeholders.
  • Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services.
  • Computer skills (upper intermediate) are necessary, including spreadsheets, PowerPoint, Access, and Microsoft Word.
  • Enhanced DBS Check.
What We Offer:
  • 24-hour one-on-one specialist consultant based within your geographical area.
  • 4Recruitment Services Employee Benefits Programme.
  • Our own dedicated payroll support ensuring you get the full benefits of your payment.


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