Delegate Manager

2 weeks ago

Leatherhead, United Kingdom Royall Appointments Full time

Title: Delegate Manager - Creative Agency

Location:Surrey (Flex) Salary: 24k-£28k

Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE.

We are looking for an agency Delegate Manager, who has worked with Cvent and has experience of delegate registration management (experience of working in a similar role)

About

Our client is a full-service engagement agency delivering magic for audiences in

virtual, hybrid and live events, strategy, content, production, and technology

They help to solve complex brand, communication, engagement, and logistical challenges for

some of the world’s leading organizations and the primary experience, know and focus is on the

healthcare sector.

Job purpose:

To lead the delegate area on each assigned project or workstream creating, maintaining and

successfully delivering the event registration, attendee management and technology services.

Acting as an ambassador, both internally and externally, and working

collaboratively with stakeholders at all levels.

Delegate Manager - Key responsibilities

Governance

• Work closely with the governance team to ensure all processes and templates are being used and communicate any changes promptly to teams

• Ensure compliance with all client and company SLAs

• Data privacy:

o Manage all client and attendee data in a sensitive and careful manner utilizing all

quality and security processes in place

o Take responsibility for monitoring and training new team members where required on data-handling processes for assigned projects

o Promptly flag to line manager or operations lead any concerns regarding data privacy

• Follow all company processes, including client specific PL360 templates and processes as required Client Management

• Lead client update calls for assigned projects confidently delivering the status of the Delegate elements

• Suggest and implement process improvements for client processes & procedures

• Demonstrate and in depth understanding of the client business

• Pro-actively communicate with clients to resolve queries/challenges on allocated projects

• Supporting as required in the preparation of RFP responses & pitch documents Operations and Project Delivery

• Attend 'kick-off’ meetings internally and externally to understand all requirements for assigned projects

• Gain all required information for assigned projects based on detailed knowledge of processes and experience in Delegate programmes

• Produce project timeline in conjunction with assigned Project Manager, including all major milestones for Delegate programmes

• Ensure all supplier deadlines for assigned projects are met and develop excellent

supplier relationships

• Ensure that the project is delivered within time frames specified

• Communicate project expectations to clients in a timely manner

• Travel to assist client Events onsite (this could be worldwide)

• Using a commercial mindset, support the company and clients in achieving the best value on assigned programmes, maximizing client cost savings and the companies profit margins:

o Supplier negotiation

o Cost reduction

o Efficiency savings

Delegate Management-Specific

Responsibilities and accountabilities:

• Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLAs

• Create & maintain effective delegate communications throughout the lifecycle of the project

• Take responsibility for prompt and accurate client updates of registration data and summaries

• Proficient in the use of the preferred event technology solutions including:

o Creating reports (standard- and client-specific)

o Creation, maintenance and use of invitation lists

o Intermediate capabilities with content update (incl. some HTML knowledge)

o Understanding of multi-path registration flows incl. travel & hotel modules

o Creating & managing event emails

• Strong data analysis skills - filtering and summarizing data

• Advanced proficiency in Microsoft Excel

• Ensure all websites are effectively tested and documented, including client feedback

• Manage, check and cleanse all external data received from clients and/or suppliers

• Manage the delivery of status reports, progress reports, post-event reports & supplier

reports as standard, ensuring all deadlines are met

• Full understanding of industry- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting

• Ensure post-event reconciliations are provided accurately and within client SLAs, clearly showing negotiated cost savings and value adds as required

• Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis

General

• Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required.

• Attend company training days as and when required.

• Attend company meetings as and when required.

• Undertake any additional task as required to support the business.

This position would suit: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive.

Please contact us urgently.

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