Delegate Manager
4 weeks ago
**Delegate Manager**
Our client is a dynamic, creative Marketing and Events agency who support world leading organizations to create innovative, engagement communication projects. They are recruiting for an Events Delegate Coordinator to work closely with the governance team.
**Tasks**
- Manage all client and attendee data in a sensitive and careful manner utilizing all quality and security processes in place.
- Take responsibility for monitoring and training new team members where required on data-handling processes for assigned projects.
- Promptly flag to line manager or operations lead any concerns regarding data privacy.
- Lead client update calls for assigned projects confidently delivering the status of the Delegate elements.
- Suggest and implement process improvements for client processes & procedures.
- Supporting as required in the preparation of RFP responses & pitch documents Operations and Project Delivery.
- Attend 'kick-off’ meetings internally and externally to understand all requirements for assigned projects.
- Produce project timeline in conjunction with assigned Project Manager, including all major milestones for Delegate programmes.
- Travel to assist client Events onsite (this could be worldwide).
- Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLAs.
- Take responsibility for prompt and accurate client updates of registration data and summaries.
- Creating reports (standard
- and client-specific)
- Creation, maintenance, and use of invitation lists.
- Intermediate capabilities with content update (incl. some HTML knowledge).
- Understanding of multi-path registration flows incl. travel & hotel modules.
- Ensure all websites are effectively tested and documented, including client feedback.
- Manage the delivery of status reports, progress reports, post-event reports & supplier reports as standard, ensuring all deadlines are met.
- Full understanding of industry
- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting.
- Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis.
- Work collaboratively with Board, Peers, and all teams to ensure effective delivery of all client projects, including travelling on site as required.
**Package**
- Based in Leatherhead
- **Salary** - £30,000 - £35,000 + discretionary bonus
- **Holiday** - 25 days + bank holiday
- **Health Insurance**:
- **Pension**4% contribution from company
- **Commission** for all New Client Business introduced (5% paid for the first year of business - full details available).
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