Customer Service Agent

3 weeks ago


Blythe Bridge, United Kingdom SF Recruitment Full time

SF Recruitment are currently recruiting for a Temporary to Permanent Customer Service Agent to be based with one of their clients in the Stoke on Trent area. This is a exciting, evolving role for the right ambitious person... To be successful within this role you will need to have a true passion for customer service. The role is a temporary role for around 6 months however this could then become a permanent opportunity for the right candidate. This role will sit within a small, friendly team reporting directly into the Customer Service Manager with responsibilities including: Supporting and advising customers via telephone and emailMaking outbound calls to customers to update each customer on their delivery statusManaging any incoming queries, issues or complaintsBilling customersSupporting projects where necessaryCompiling reportsGeneral administration tasks including system updates, collating business correspondence etc.The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly. Training will be provided however this is a challenging role so you must be organised and have the ability to prioritise your own workload. Salary: £11.50 per hour Working Hours - Alternate Weekly Shifts8:00am-4:30pm / 8.30 am - 5.00 pm Monday - Friday - 40 hours per week Please only apply if you are available immediately and happy to complete a temporary assignment



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