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IT Support Apprentice

2 months ago

Leeds, United Kingdom QA Full time

Employer Description:

Over the past 40 years the Ison Harrison Solicitors has grown from a one man band to what is now a large regional law firm employing over 340 staff across 20 offices throughout Yorkshire. Employee owned Ison Harrison offer the broadest suite of legal services in the region and are very much embedded in the communities.

Most of their growth has been organic as a consequence of clients recommending us or returning for legal additional services.

Vacancy Description:

Ison Harrison are looking for their next IT Support Apprentice to join to team learn and develop with the business. You will provide Helpdesk and administration support within the firm while gaining an insight into legal practice. Also ensure the successful development of the office, department and the firm in line with the firm’s business plans.

Technologies used: Teams, Microsoft Office, Networking, cabling, config, Microsoft Azure, 365, Windows Server, SQL, ALB Legal Software, Remote Desktop, Mitel VOIP

Desirable Skills:

  • Strong approach to managing tasks
  • Ability to handle multiple requests
  • Strong interpersonal skills.
  • Clear, concise and professional telephone manner
  • Ability to work extremely accurately in accordance with the requirements of both IT and teams across the firm

Personal Qualities:

  • Passionate about IT
  • Clear motivation to improve your IT skills and literacy
  • Excellent spoken English to resolve telephone enquiries

Entry Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Employee Benefits:

  • Holiday entitlement starting at 23 days, increasing to 26 days after 1 year and 31 days after 5 years’ service (pro-rata for part-time employees).
  • Salary sacrifice pension scheme (subject to HMRC eligibility) with 5% Employer contributions.
  • Death in Service Life Assurance (3 times salary).
  • Private Health Insurance after 1 year’s employment.
  • Enhanced maternity pay after 2 years’ employment.
  • Enhanced paternity pay after 2 years’ employment.
  • 24/7 Employee Assistance Programme to support health & wellbeing, including free counselling for employees, family members (household) and their dependants.
  • Paycare Health Cash Plan to help with the cost of optical, dental and other health expenses for employees and their dependants (employee paid contributions).
  • Discounted bus travel.
  • Payroll giving scheme for tax-free charitable donations.
  • £1,000.00 finder’s fee for new employee recruitment referrals.
  • Professional membership/subscription support.
  • Interest-free loan for annual train or bus pass
  • Free conveyancing on your main residential property after 1 year’s employment
  • A free will after 1 year’s employment.
  • Regular social events including summer BBQ and a Christmas party.
  • Annual business briefing for the whole firm.

Future Prospects: 

  • Full role in IT Support and opportunity to grow into 2nd line in the future

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now