Freight Operations Apprentice

4 months ago

Leeds, United Kingdom Ligentia Full time

**What will the apprentice be doing?**
As an apprentice, in addition to formal training, you will gain real hands-on experience in the following areas:

- Principles of International shipping (e.g. Incoterms)
- Key import and export procedures
- Networking by interacting with global offices
- Customer service skills
- HM Custom’s procedures in relation to the importation of goods from outside of the EU
- Liaison with shipping lines / airlines and transport providers for cost and routing information
- Basic consignment profit and loss
- IT systems and how they support the operation
- Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight
- Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations
- Preparation of customs documentation for import and export consignments moving by air, road and ocean freight
- Review new job requests, identifying and allocating the required Shipping team resources
- Advising project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option
- Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met
- Liaising with project coordinators and other departments - transport, warehouse, packing, finance - to ensure the smooth running of jobs
- Develop relationship with allocated customers
- Ensures all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided
- Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Liaise with Transport & Warehouse teams on shipment or airfreight planning and coordination
- Liaise directly with overseas offices on shipment or airfreight planning and coordination

**What training will the apprentice take and what qualification will the apprentice get at the end?**
International Freight Forwarding Specialist Level 3 Apprenticeship Standard:

- The apprenticeship programme design will be built around the standard and individual apprentice and employer needs

This will consist of:

- A fully embedded induction programme delivered by the employer and Seetec Outsource Training and Skills
- An initial assessment of your skills, knowledge and behaviours in order to develop and enhance your career and personal progression.
- In line with the with functional skills requirements set by the standard, (where applicable), we will analyse and continuously develop English and mathematics
- On the job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

- Regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
- Identify, track and support 20% off the job training activities
- Quarterly formal progress review meetings; identifying learning achievements and next steps
- Individual learning plan - this will be used as part of a professional discussion during your reflective progress review meeting and track the 20% off the job training progress
- A journey of learning activities over the length of the apprenticeship programme

Access to on-line learning and an e-portfolio where you will be able to gather evidence to demonstrate your performance ensuring your apprenticeship - this evidence can be used to towards your end point assessment

End point assessment - this takes place at the end of the apprenticeship to ensure you have developed the skills, knowledge and behaviours needed for the job role. This may consist of at least 3-4 of the below activities:

- Professional discussion
- Observation
- Portfolio of evidence, apprentice showcase
- Research project
- Multi-choice knowledge test
- Work based project
- Presentation
- Competency based interview

**What is the expected career progression after this apprenticeship?**
- A permanent role for the successful person with the right attitude
- Future progression within the company
- A well-structured personal development plan

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