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Income Recovery Officers

3 months ago

West Bromwich, United Kingdom Red Snapper Group Full time

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR are currently recruiting on behalf of our client based in Sandwell for Income Recovery Officers.

You will join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

This is a full time, temporary role, and offers a rate of pay of £14.17.

Main Duties:

  • The role involves working covering an inbound phoneline dealing with Income Recovery within Social Housing, ensuring customers are giving the right advice at the right time.
  • The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants.
  • A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service.
  • You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

Essential Requirements:

  • Income experience is essential.
  • Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
  • A minimum of 2 years’ experience of working in a rent arrears recovery/income collection environment
  • Excellent negotiation and communication skills
  • Excellent customer service skills
  • Ability to work with minimal supervision
  • A desire to help customers to sustain their tenancies
  • Highly organised and understand the importance of attention to detail
  • A good working knowledge of arrears management procedures and processes
  • Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
  • A good working knowledge of Universal Credit

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.