Information Technology Engineer

1 month ago

Exeter, United Kingdom Your Tech Future - UK Tech Recruitment Specialists | Certified BCorp Pending Full time

IT Engineer, Exeter

Office based (with flexibility)

Up to £40k DOE


Flexible working | Training Budget | Excellent Benefit Package


Do you want to work for a business who truly care about people and planet? Do you love tech and want the opportunity to continually develop and grow? This is a truly exciting opportunity to work for an employer of choice who are impact driven, socially responsible and offer fantastic benefits. They pride themselves on going above and beyond to ensure their employees feel valued and rewarded. They are now seeking a passionate engineer who thrives on continuous learning in technology and approaches IT support with proactive enthusiasm.


Job Responsibilities of the IT Engineer will include:

  • Overseeing the IT help desk, addressing technical issues and resolving issues in a
  • Offer 2nd line support for complex IT issues, working with users to find solutions and escalate to third parties when necessary.
  • Manage JAMF Pro for device management, including enrolling devices, configuring profiles, deploying software, and managing updates and patches.
  • Assist in the implementation of new systems and services
  • Deliver tailored training sessions and ongoing support to employees, addressing individual needs and concerns, helping staff troubleshoot issues and optimise their use of technology to enhance productivity and satisfaction.
  • Create and update solution documents for known problems for both users and team members.
  • Follow security best practices to ensure the security of the organisation’s data and property.


Requirements of the IT Engineer will include:

  • Previous experience providing 2nd line IT support, including troubleshooting issues, mobile device management and system implementation processes including new applications, hardware, software, upgrades and deployments.
  • Strong customer service skills with a proactive approach to resolving their issues and updates
  • Ability to adapt to changing priorities, handle multiple tasks simultaneously, and promptly diagnose and resolve IT issues.
  • Understanding of security best practices to safeguard the organisation’s data and property, including knowledge of antivirus and patch management systems.
  • Proficiency in troubleshooting and resolving technical issues related to Apple devices (laptops, desktops, tablets, and mobiles) is advantageous but not essential
  • Understanding of Google Workspace and suite of products (e.g., Google Meet) also beneficial


This is a great opportunity to get exposure to new technology and be part of a team passionate about providing a proactive and high-quality service to their internal customers. Reporting to the Senior IT Manager, you will have the opportunity to develop and grow. The role is office-based but with flexibility as needed. This role is office-based in the main but with flexibility available, but with such fantastic benefits and beautiful offices, you'll love being there Flexible hours, a dedicated training budget and a wealth of other incredible benefits, this truly is a fantastic opportunity. If you are passionate about technology and ready to make a significant impact, we want to hear from you.

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