People Services

This role is based 5 days a week at our Shirebrook HQAs part of our People Services function youll be central to providing a seamless colleague experience across the employee lifecycle.We are seeking a confident and detail-oriented Team Leader to lead a team of People Service Administrators. Youll be responsible for overseeing the delivery of consistent and efficient HR administrative services while driving continuous improvement across our core systems and processes.Reporting to the Head of People Services youll work closely with the People Operations Lead and People Systems Lead to enhance process efficiency across the broader People Operations team. Youll also assist with managing key administrative areas such as employee benefits the processing of Purchase Orders via our internal costing system and ensuring data integrity within our HRIS system iTrent.Lead support and develop a team of People Services Administrators to ensure timely and accurate delivery of HR servicesManage ticket queues using Halo ITSM assigning and prioritising workload to meet service level expectationsOversee HR transactions through iTrent including onboarding contract changes family friendly leavers and data maintenanceMonitor and coordinate Kronos Time & Attendance processes ensuring accuracy for downstream payroll activitiesRaise and process Purchase Orders in line with internal controls and budget tracking using the businesss costing systemAct as a key point of contact for escalated or complex People Services queries ensuring resolution and customer satisfactionWork closely with the People Operations Lead and People Systems Lead to review and refine end-to-end processesMaintain compliance with data protection and employment legislation across all areas of serviceSupport reporting audits and management information requests as required by internal stakeholdersQualifications : Experience in an leadership role in a fast-paced or high-volume environmen HR operations or shared services is preferred but not essentialKnowledge of systems such as iTrent (HRIS) and Kronos (T&A) with a focus on transactional processing and data accuracyProficiency in using Halo ITSM or other ticketing systems to manage case workflows and service deliveryExcellent people leadership skills with experience coaching and developing teamsStrong organisation prioritisation and time management abilitiesConfident in managing HR administrationCollaborative mindset able to work effectively with system operational and payroll leads and other key stakeholdersHigh attention to detail and commitment to continuous improvementGood understanding of HR compliance GDPR and data security principlesAdditional Information : What Youll Get in ReturnBe part of a high-performing and progressive People function at one of the UKs most ambitious retail groups.Exposure to leading HR systems and opportunities to shape service delivery in a growing team.A collaborative culture that values innovation accountability and development.Along with your benefits package we also offer a wide range of perks for our colleagues:Reward Recognition and OpportunitiesFrasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.Frasers Festival  an event like no other Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.CEO Sessions  Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.Employee WelfareFrasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.Whats nextOur Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.Remote Work : NoEmployment Type : Full-time Key Skills Advertising Management,General Services,Indoor Sales,Gym,Inventory Management,Accounts Payable Experience: years Vacancy: 1