People Services Administrator

As a People Services Administrator you will provide high-quality HR administration and first-line support to colleagues across the Group. Working within a team of People Services professionals you will process employee lifecycle changes manage queries via Halo ITSM and ensure our core systems (iTrent and Kronos) are accurate and up to date.You will play a key role in delivering excellent service to our people.Key ResponsibilitiesDeliver first-line HR administration and query resolution for employees and managers via Halo ITSM ticketing system.Process all employee lifecycle events including starters leavers contract changes and absences using iTrent (HRIS).Ensure Kronos (T&A) data is accurate supporting payroll and operational teams.Assist with the raising and processing of Purchase Orders via the business costing system.Maintain HR records and ensure all employee data is accurate and GDPR-compliant.Escalate complex queries to the People Services Team Leader as needed.Support ad-hoc reporting audits and compliance checks to maintain service quality.Contribute to continuous improvement initiatives across the People Services function.Qualifications :  Previous experience in an HR administration or shared services environment is desirable.Familiarity with iTrent (HRIS) and Kronos (T&A) is advantageous.Experience using a ticket management system (e.g. Halo ITSM) to handle employee queries is desirable.Excellent attention to detail and ability to work accurately under pressure.Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.Confident communicator with a professional and helpful approach to supporting colleagues.Understanding of GDPR and data confidentiality in HR to learn develop and contribute to a high-performing People Services team.Additional Information : Along with your benefits package we also offer a wide range of perks for our colleagues:Reward Recognition and OpportunitiesFrasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.Frasers Festival An event like no other Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.CEO Sessions Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.Retail Reconnect In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.Employee WelfareFrasers Fit Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.Retail Trust We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.Whats nextOur Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.Remote Work : NoEmployment Type : Full-time Key Skills Fashion Retail,CSS,HTML,Banking & Finance,Health And Safety Management Experience: years Vacancy: 1