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Customer Service Executive

2 months ago

Milton Keynes, United Kingdom WSR (Working Solutions Recruitment Services) Full time

WSR are looking for a Customer Service Executive to join the team of our esteemed client based in Milton Keynes.Location: Milton Keynes - Office BasedSalary: £30k

Working Hours: Monday to Thursday 07:30am to 4:30pm. 3:30pm finish on a Friday Reports To: Head of Project Sales

Customer Service Executive Job Overview

The Customer Service Executive plays a crucial role in ensuring exceptional customer experiences by handling front-line communications and coordinating incoming inquiries through phone, email, and online chat. This role involves converting inquiries into tasks for the estimators, supporting the sales team, and contributing to the smooth operation of the department. The ideal candidate will thrive in a team-oriented environment and embody the culture and core values.

Customer Service ExecutiveResponsibilities and Duties

  • Serve as the first point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.
  • Handle incoming telephone and email inquiries, ensuring all details are accurately recorded in the CRM system.
  • Collaborate with internal teams to provide timely project updates and maintain seamless communication with clients.
  • Qualify and process incoming inquiries, offering technical support for the brand.
  • Set up quoting tasks by extracting and organizing relevant information from client schedules in PDF to Excel format.
  • Prepare and provide accurate quotes to clients.
  • Answer incoming calls promptly and with enthusiasm and professionalism.
  • Respond to inquiries or coordinate with appropriate team members within required timescales.
  • Utilize internal technical product training to confidently address questions via phone, email, or online chat.

Customer Service ExecutiveKey Competencies

  • Confident and caring telephone manner
  • Strong customer-centric mindset
  • Honesty and integrity
  • Positive attitude
  • Adaptability
  • Excellent interpersonal skills
  • Ability and eagerness to learn quickly

Customer Service Executive Benefits

  • Monday to Friday 7:30am - 4:30pm (3:30pm finish on Friday’s)
  • Life insurance 3x salary
  • Private Health Insurance 23 days holiday (with an additional 1 day per full year employed increasing up to additional 5 days) plus Bank Holidays
  • Lunch provided for all employees/breakfast items supplied.
  • Free onsite parking
  • Employee Referral Scheme
  • Long Service Awards
  • Employee of the Month
  • Discretionary bonus scheme (after probationary period)

Please click 'APPLY NOW’, or call the WSR Team at for more info.

We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.