Production Technician

1 month ago

Bicester, United Kingdom Wrightbus Full time

Wrightbus is the fastest growing bus company in Europe, and the leading bus manufacturer in the UK. We are leading the way in zero-emissions vehicles by driving the industry into a new era of energy efficient transport with our fuel cell vehicles.


Key Tasks:


  • Ensure root cause failure details are efficiently communicated back to NewPower Team both verbally and in a report format when required.
  • Estimate retail repairs and communicate the information back to NewPower Team.
  • Diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
  • Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.
  • Undertake warranty / campaign repairs as per Wrightbus work instruction document processes.
  • Ensure all warranty return parts are correctly labelled and returned to Wrightbus Parts & Service Team on a regular basis.
  • Make certain that customer vehicle repairs are professionally undertaken and controlled.
  • Ensure warranty repairs and campaigns are expedited in a timely and professional manner.
  • Proactively promote and sell services and parts to customers.
  • Guarantee that a professional, high-quality, and efficient service is provided to our customer.


General

  • Undertake all duties in line with General Data Protection and maintain utmost level of confidentiality.
  • Ensure work is completed to meet the requirements of the ISO 9001 standard.
  • Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
  • You must maintain high standards of personal accountability.
  • You must follow the training received when using any work items Wrightbus has provided.
  • You must co-operate with others on health and safety and not interfere with, or misuse, anything provided for their health, safety, or welfare.
  • You must take care of your own health and safety and that of people who may be affected by what you do (or do not do).


Note:


This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities, as may be determined in consultation with the jobholder. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works.

Wrightbus is committed to equality of opportunity and to selection on merit.

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