Aftercare Administrator

4 weeks ago

Aylesbury, United Kingdom K2 Recruitment Full time

Our client between Bicester and Aylesbury are looking for an Aftercare Administrator to join their team. Working for a creative company and looking after the aftersales you will be dealing with warranty claims, enquiries and any issues that may arise.Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.Duties of the role: * Provide excellent customer service. * Address queries with customers relating to warranty. * Resolve issues within a timely manner. * Identify and propose solutions to resolve customer and internal queries. * Communicate and liaise with on-site teams. * Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence. * Confirm appointments and prepare paperwork for on-site technicians. * Coordinate logistics. * Conduct courtesy calls to customers after visits and collect feedback.You must: * Have strong customer service skills. * Prioritise your duties efficiently and manage workloads. * Demonstrate excellent computer skills and be able to input on excel and use google drive. * Communicate effectively in both written and verbal forms. * Show good attention to detail. * Be good at problem solving and managing issues and queries.Experience within logistics administration would be advantageous but is not essential.Offering £24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy

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