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Aylesbury, United Kingdom Fresh Horticultural Careers Full time{"title": "Head of Aftercare", "description": "Job SummaryWe are seeking a highly skilled and experienced professional to lead our aftercare team as Head of Aftercare. This is a key role within our organization, responsible for managing the aftercare and horticulture department, setting the direction and overseeing the operation of aftercare within the...
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Head of Horticultural Operations
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Aylesbury, United Kingdom Fresh Horticultural Careers Full time{"title": "Head of Aftercare", "description": "Job SummaryWe are seeking a highly skilled and experienced professional to lead our aftercare team as Head of Aftercare. This is a key role within our organization, responsible for managing the aftercare and horticulture department, setting the direction and overseeing the operation of aftercare within the...
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Head of Horticultural Operations
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Head of Horticultural Operations
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Aylesbury, Buckinghamshire, United Kingdom Fresh Horticultural Careers Full timeJob Title: Head of AftercareAbout the Role:We are seeking an experienced and skilled professional to lead our aftercare and horticulture department. As Head of Aftercare, you will be responsible for setting the direction and overseeing the operation of aftercare within the business.Key Responsibilities:Develop and implement strategies and systems for...
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Head of Horticultural Operations
2 weeks ago
Aylesbury, Buckinghamshire, United Kingdom Fresh Horticultural Careers Full timeJob Title: Head of AftercareAbout the Role:We are seeking an experienced and skilled professional to lead our aftercare and horticulture department. As Head of Aftercare, you will be responsible for setting the direction and overseeing the operation of aftercare within the business.Key Responsibilities:Develop and implement strategies and systems for...
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Head of Horticultural Operations
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Aylesbury, Buckinghamshire, United Kingdom Fresh Horticultural Careers Full timeJob Description:Job Title: Head of Horticultural OperationsCompany: Fresh Horticultural CareersReports to: Operations DirectorAccountable to: Board of DirectorsJob Summary:The Head of Horticultural Operations will be responsible for managing the aftercare and horticulture department, setting the direction and overseeing the operation of aftercare within the...
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Head of Horticultural Operations
2 weeks ago
Aylesbury, Buckinghamshire, United Kingdom Fresh Horticultural Careers Full timeJob Description:Job Title: Head of Horticultural OperationsCompany: Fresh Horticultural CareersReports to: Operations DirectorAccountable to: Board of DirectorsJob Summary:The Head of Horticultural Operations will be responsible for managing the aftercare and horticulture department, setting the direction and overseeing the operation of aftercare within the...
Aftercare Administrator
4 months ago
Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.
Duties of the role:
* Provide excellent customer service.
* Address queries with customers relating to warranty.
* Resolve issues within a timely manner.
* Identify and propose solutions to resolve customer and internal queries.
* Communicate and liaise with on-site teams.
* Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence.
* Confirm appointments and prepare paperwork for on-site technicians.
* Coordinate logistics.
* Conduct courtesy calls to customers after visits and collect feedback.
You must:
* Have strong customer service skills.
* Prioritise your duties efficiently and manage workloads.
* Demonstrate excellent computer skills and be able to input on excel and use google drive.
* Communicate effectively in both written and verbal forms.
* Show good attention to detail.
* Be good at problem solving and managing issues and queries.
Experience within logistics administration would be advantageous but is not essential.
Offering £24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy