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Head of Horticultural Operations

2 months ago

Aylesbury, Buckinghamshire, United Kingdom Fresh Horticultural Careers Full time
Job Description:

Job Title: Head of Horticultural Operations

Company: Fresh Horticultural Careers

Reports to: Operations Director

Accountable to: Board of Directors

Job Summary:

The Head of Horticultural Operations will be responsible for managing the aftercare and horticulture department, setting the direction and overseeing the operation of aftercare within the business. This role will also include client liaison, product and service development, and management of the business.

Key Responsibilities:
  • Operation:
    • Work with managers, team leaders, and others to ensure a smooth and seamless delivery of the service to clients.
    • Develop and implement strategies and systems for improving operational efficiency, including the use of apps or other software.
  • Client Liaison and Service Monitoring:
    • Visit sites regularly to ensure that work is being performed to a high standard.
    • Meet and communicate with clients regularly to ensure they are satisfied with the service they are receiving.
    • Discuss plans with clients and identify opportunities for upselling.
  • Service Quotations:
    • Deal with enquiries for new work in a timely and efficient manner.
    • Prepare and issue service quotations to clients.
  • Administration and Invoicing:
    • Ensure that administration has the necessary information to issue monthly invoices.
    • Work with finance and administration to improve the invoicing process.
  • People:
    • Promote a culture within the department that reflects the company's values and purpose.
    • Ensure that the department has the appropriate level of staff to run profitably.
    • Recruit staff as necessary and manage the induction process.
  • Strategy and Direction:
    • Work with directors and others to formulate strategy for the department.
    • Develop and implement marketing strategies for the aftercare business.
  • Personal Management:
    • Arrive promptly for work and maintain a professional demeanor.
    • Respond to emails and other communications in a timely and efficient manner.
Benefits:
  • Profit Share
  • Pension Scheme
  • Uniform provided
  • 23 days paid holiday (plus bank holidays)
Corporate Values:

Fresh Horticultural Careers is committed to upholding the following values:

  • Trust: We treat each other, clients, suppliers, and others with respect and integrity.
  • Excellence: We strive for excellence in all aspects of our work.
  • Creativity: We encourage innovation and creativity in our approaches to problem-solving.