IT Performance Manager

1 month ago

Luton, United Kingdom Intec Select Full time

IT Performance Manager


Our trusted partner, a FSTE 100 corporation that is a household name is currently hiring a IT Performance Manager to ensure definition/management of performance metrics, processes, SLA’s and 3rd party suppliers as our client continues on their digital transformation journey. The ideal candidate will have an in-depth understanding data, data modelling and data collection in order to drive decision making / present to senior leadership teams on performance across the our clients complex modern IT estate. Our client is paying a basic salary of £99,000 + 30% bonus with exceptional benefits to be based near Luton on a hybrid basis.


To be successful you must have demonstrable expertise in performance management, monitoring & reporting and IT stakeholder/financial/supplier management capabilites preferably within an retail / eCommerce / supply chain industry domain.


Core responsibilities:

The IT Performance Management Lead ensures the definition and management of value and performance metrics, establishes processes, and executes measurement strategies that align with our clients strategic objectives. This role creates a culture of continuous improvement through insights, data-driven decision making. The role collaborates among the IT teams to ensure resources are optimised to enhance efficiency, effectiveness, and customer satisfaction.


  • Defining a value and performance management framework, in collaboration with IT Leadership team peers.
  • Defining and executing a set of value and performance management processes (metrics/key indicators baselining, measuring, benchmarking, analysing, reporting) consistently applied across I&O Platforms, Workplace Products, Supplier Management and Orchestration.
  • Setting up and maintaining a management and continuous improvement system to collect, track and optimise key indicators/ metrics and dashboards, data analytical models, best practices, and lessons learned.
  • Communicating the value and performance management framework and processes to relevant stakeholders, including suppliers.
  • Integrating supplier performance metrics into value and performance management system, leveraging external best practices and considering supplier recommendations.


Core skills required:

  • Several years of experience within an IT department with portfolio management related tasks preferably within the retail, eCommerce, Supply Chain sectors is a must have
  • Experience the context of IT value and performance management frameworks, indicators, and supplier service level agreement is a must have
  • The ability to work alongside key vendors, monitoring service and performance is a must have
  • Proven stakeholder needs’ analysis and stakeholder communication and management skills is a must have
  • Data-savvy, strong data analysis capabilites (Power BI would be great)
  • Strong understand of the AGILE methodology within an enterprise corporation is a must have
  • Exposure to ServiceNow, Jira, Data bricks related performance management project is a nice to have.


Reward package - £99,000 salary circa + 30% bonus + excellent pension + private medical + life insurance + discounted travel perk + EV car schemes + hybrid working policy

  • Performance Manager

    9 hours ago

    Luton, Luton, United Kingdom Europcar Full time

    **Job Summary**Europcar is seeking a highly skilled and experienced Performance Manager to join our team at Luton Airport. As a key member of our management team, you will be responsible for leading a team of rental sales agents to deliver exceptional customer service and drive sales growth.**Key Responsibilities**Lead a team of rental sales agents to...

  • Performance Manager

    6 hours ago

    Luton, Luton, United Kingdom Europcar Full time

    **Job Summary**Europcar is seeking a highly skilled and experienced Performance Manager to join our team at Luton Airport. As a key member of our management team, you will be responsible for leading a team of rental sales agents to deliver exceptional customer service and drive sales growth.**Key Responsibilities**Lead a team of rental sales agents to...

  • Performance Management Lead

    2 weeks ago

    Luton, United Kingdom Matchtech Full time

    Performance Management Lead What will you be doing: As the Value & Performance Management Lead, you'll ensure the definition, measurement, and optimisation of value and performance metrics. You'll drive continuous improvement through data-driven decision-making and collaborate across ITSO to enhance efficiency and customer satisfaction. Key...

  • IT Performance Lead

    3 weeks ago

    Luton, Luton, United Kingdom Intec Full time £95,000

    IT Performance Lead If you are interested in exploring a rewarding opportunity, please review the following information regarding the position. Intec, a prominent player in the industry, is currently seeking an IT Performance Lead to oversee the establishment and management of performance metrics, processes, service level agreements (SLAs), and third-party...

  • IT Performance Lead

    3 weeks ago

    Luton, Luton, United Kingdom IntecSelect Full time

    Job DescriptionIT Performance LeadIntecSelect, a leading name in the industry, is currently seeking an IT Performance Lead to oversee the definition and management of performance metrics, processes, SLAs, and third-party suppliers as the organization embarks on its digital transformation journey. The successful candidate will possess a comprehensive...

  • IT Performance Lead

    3 weeks ago

    Luton, Luton, United Kingdom IntecSelect Full time

    Job DescriptionIT Performance LeadIntecSelect, a leading name in the industry, is currently seeking an IT Performance Lead to oversee the definition and management of performance metrics, processes, SLAs, and third-party suppliers as the organization embarks on its digital transformation journey. The successful candidate will possess a comprehensive...

  • Tender Management Specialist

    3 weeks ago

    Luton, Luton, United Kingdom BMS Performance Full time

    Location: Luton Office (some flexible working from home) Company:Join a prominent and established organization in the medical devices sector that recognizes the significance of movement in enhancing healthcare quality. With over five decades of experience in patient care worldwide and a dedicated workforce exceeding 5,000 employees, this company is devoted...

  • Performance Manager

    3 months ago

    Luton, United Kingdom Europcar Full time

    Job Description Europcar is looking for Performance Managers You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? We are looking for Performance Managers to be based at our Luton Airport location. What we can offer you: *...

  • Bid Tender Specialist

    6 days ago

    Luton, Luton, United Kingdom BMS Performance Full time

    About BMS PerformanceBMS Performance is a leading medical devices company that has been enhancing quality care within healthcare environments for over 50 years. With a workforce of over 5,000 employees, we are committed to making a positive impact on the healthcare industry.Job SummaryWe are seeking a highly skilled Tender Specialist to join our team in...

  • Bid and Tender Specialist

    6 days ago

    Luton, Luton, United Kingdom BMS Performance Full time

    Job Summary:We are seeking a highly skilled Bid and Tender Specialist to join our team at BMS Performance. As a key member of our team, you will play a pivotal role in driving the tender process and ensuring its successful implementation.About the Role:The successful candidate will be responsible for introducing and implementing all necessary proposal...

  • Tender Coordinator

    6 days ago

    Luton, Luton, United Kingdom BMS Performance Full time

    About the Role:We are seeking a highly skilled and experienced Tender Specialist to join our team at BMS Performance. As a key member of our bid and tender management team, you will play a pivotal role in driving the tender process and ensuring its successful implementation.Key Responsibilities:Develop and implement proposal procedures and processes for...

  • Sales Performance Leader

    3 weeks ago

    Luton, Luton, United Kingdom Europcar Full time

    Job Overview Europcar is in search of dedicated Performance Managers. As a well-known name in the car rental industry, Europcar offers more than just vehicle rentals. We invite you to consider joining our team as a Performance Manager at our airport location. What We Offer: Attractive Base Salary Provision of a fully electric company vehicle with on-site...

  • Sales Performance Leader

    3 weeks ago

    Luton, Luton, United Kingdom Europcar Full time

    Job Overview Europcar is in search of dedicated Performance Managers. While you may associate Europcar primarily with car rentals, our operations extend far beyond that. We invite you to join the Europcar family as a Performance Manager. What We Offer: Attractive Base Salary Provision of a fully electric company vehicle with on-site charging (subject to...

  • Sales Performance Leader

    3 weeks ago

    Luton, Luton, United Kingdom Europcar Full time

    Job Overview Europcar is in search of dedicated Performance Managers. While you may associate Europcar primarily with car rentals, our operations extend far beyond that. We invite you to consider joining the Europcar team as a Performance Manager. What We Offer: Attractive Base Salary Provision of a fully electric company vehicle with on-site charging...

  • Sales Performance Leader

    3 weeks ago

    Luton, Luton, United Kingdom Europcar Full time

    Job Overview Europcar is in search of dedicated Performance Managers. As a well-known name in the car rental industry, Europcar offers more than just vehicle rentals. We invite you to join our dynamic team. What We Offer: Attractive Base Salary Provision of a fully electric company vehicle with on-site charging (subject to availability) Outstanding...

  • Sales Performance Leader

    3 weeks ago

    Luton, Luton, United Kingdom Europcar Full time

    Job Overview Europcar is seeking a Sales Performance Leader to join our dynamic team. At Europcar, we are more than just a car rental service; we are a comprehensive mobility provider. As a vital member of our team, you will be stationed at a key location, driving performance and excellence. What We Offer: Competitive Base Salary Provision of a fully...

  • Performance Specialist

    6 days ago

    Luton, Luton, United Kingdom ARM Full time

    Job Summary:We are seeking a skilled RF Engineer to join our team at ARM, a specialist talent acquisition and management consultancy. As a RF Engineer, you will play a crucial role in the delivery of high-performance RF hardware that forms part of our self-protection systems installed on fast jet, UAV, land, and naval platforms.Key...

  • Mobile Operations Supervisor

    4 days ago

    Luton, Luton, United Kingdom Mainstay IT Full time

    About the RoleWe are seeking an experienced Electrical or Mechanical Engineer to join our team as a Mobile Operations Supervisor. This is a key role that requires strong technical knowledge and leadership skills to oversee site operations and manage staff in the appropriate disciplines.Key ResponsibilitiesSupervise and direct site operations, ensuring...

  • Mobile Operations Supervisor

    6 days ago

    Luton, Luton, United Kingdom Mainstay IT Full time

    About the RoleWe are seeking an experienced Electrical or Mechanical Engineer to join our team as a Mobile Operations Supervisor. This is a key role that requires strong technical knowledge and leadership skills to oversee site operations and manage staff in the appropriate disciplines.Key ResponsibilitiesSupervise and direct site operations, ensuring...

  • Aviation Performance Specialist

    3 weeks ago

    Luton, Luton, United Kingdom Gama Aviation Full time

    Position OverviewEmployment Type: Full-TimeRole: Licensed Aircraft EngineerWorking Hours: 5-5-4 Shift Pattern, 12 Hour Shifts, including a mix of Days and NightsCompensation: Competitive Salary + Excellent BenefitsWork-Life Balance: Enjoy a great balance with a 5-5-4 Shift PatternTraining: Type Rating Training available for suitable candidatesProfessional...