Business Process Analyst

3 weeks ago


Reading, United Kingdom DiSRUPT Agency Full time

Business Analyst / Business Process Analyst /Product Support / Software / SAAS / Service / Helpdesk / Client Support / Project Support /  Key Responsibilities • Looking for a product support focused "Business Process analyst" who has a blend of technical (SaaS/Software) and and business facing skills. • Respond to customer claim that have not been resolved by level 1 technical support team in line with customer SLAs • Liaise with Product and technical team to be able to respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in the implementation of new systems, tools, or processes facilitating integration project management • Feed the development team with the right elements to ensure correct interface development • Liaise with the third parties partners to ensure project are managed in line with plan in budget • Conduct thorough User Acceptance Tests to ensure integration are delivered as per business requirements • Provide documentation and operational s...



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