Call Handler

2 days ago

Glasgow, United Kingdom Blue Arrow Ltd. Glasgow Full time

Permanent Vacancy: Call Handler (Part Time)Location: Hillington, GlasgowHours: Part Time, Monday & Friday (7:30am to 6:30pm)Salary: 13,644 per annumBenefits: Annual profit share bonus, private healthcare, pension scheme, death in service and more Blue Arrow are currently recruiting for a Part Time Call Handler to join their client based in Hillington, Glasgow.Key Skills RequiredCall Centre or similar customer service experience - first class communication skills, both written and oralGood keyboard skillsAn excellent telephone manner and attitude is essentialA flexible and hard-working attitude, with a can do mind setAbility to work effectively as part of a teamGood timekeeping and attendance record is essentialMain DutiesIn-bound telephone calls - answer, manage and triage business callsRaise ticket/job on internal platform ensuring all information is complete and correct and following the business guidelines, follow the process and pass the information out via SMS message or telephone callMaking outbound calls to client sites and management of reported Incidents, offering support to client as and when required.Manage client email inbox and action any requests.Updating all internal documentation as required.Run Weekly Summary and Dashboard Reports and email to M&S Head OfficeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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    Glasgow, United Kingdom Blue Arrow Full time

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    2 days ago

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    2 weeks ago

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