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3rd Line Support Engineer

2 months ago

Wetherby, United Kingdom The Core Agency Limited ta Humnize Full time
3rd Line Technical ConsultantWith a salary of up to £40k, ongoing training and genuine career development, don't miss this opportunity to take the next step in your IT journey.
We're working with a forward-thinking and progressive technology solutions provider HQd in Wetherbyand theyre growing

Their talented team of Technical Consultants provide day to day support for client issues, from 1st line triage through to 2nd and 3rd line resolutionand beyond.

They have a brilliant team of engineers and are vendor agnostic, so they support a fascinating range of technology includingVMWare, Dell, Checkpoint, Cisco, Linux(Redhat, CentOSetc) and Windows server.

Were helping them find a 3rd line IT Support Consultant who share their passion for technology and delivering exceptional customer service.

So, if youre a team player with great communication skillsread on

Your New Challenge:

Youve been on the front lines for a while and youve bought the T-shirt when it comes to technical support. Theres not much you haven'tseen and youre respected by teammates, as well as Project Engineers.

Youll lead the charge in tackling the most challenging IT problems, using your expertise to drive change and innovate within the tech landscape. Your role is crucial in mentoring a team and enhancing client IT infrastructures.

Your Expertise:
  • Proven experience in a technical support engineer role, ideally with at least 2 years in a high-level, problem-solving environment.
  • Hands-on skills in configuring and troubleshooting complex IT network/server infrastructure, particularly environments that utilise the tech stack.
  • Experience using advanced ticket management systems to track and resolve issues, ensuring adherence to Service Level Agreements (SLAs).
  • Demonstrable leadership in past roles, providing guidance and mentoring to junior team members while promoting best practices in IT support.
Come Join the Family:

You'll join a family-like firm recently recognisedas a 'Great Place to Work', with an award winning office and a culture ofgoing above and beyond tolook after its people.

You'll enjoya competitive benefits package that supports a healthy work-life balance, and will have the opportunity to thrive in a nurturing environment that values your initiatives and fosters continuous professional development.

Benefits
  • 4 day working week
  • 25 days holiday rising to 29 max (+ BHs) + additional day for birthday
  • Fully funded BUPA Medical and Dental after probation + 3 x Death in Service
  • Company Pension 3% Employer 5% Employee (employee can contribute more)
  • 2 Weeks full pay Paternity Leave
  • 12 Weeks full pay Maternity Leave + statutory for remainder of Leave
  • Up to 1 month paid long term absence + 10 Days infrequent unconnected absence paid
  • £100 gross per month cost of living allowance
  • Circa £50 net per month fuel contribution for traveling to work
  • Free parking for office based roles with 2 x charging points for EVs
  • Free Flu Jabs
Application Process
  • Initial screening call with our in-house technical team at Humnize
  • Face-to-face technical interview on sitewith our client

Apply now and we'll get right back to you