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Great Baddow, United Kingdom The Children's Society Full time{"h1": "Assistant Shop Manager Opportunity", "p": "We are seeking a motivated and customer-focused individual to join our team as an Assistant Shop Manager in our Great Baddow shop. As a key member of our shop team, you will work closely with the Shop Manager to drive sales and profits, and provide exceptional customer service to our supporters.Key...
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Great Baddow, United Kingdom The Children's Society Full timeJob Summary:We are seeking an experienced and motivated Assistant Shop Manager to join our team at The Children's Society. As a key member of our shop management team, you will be responsible for assisting the Shop Manager in driving sales and profits, leading a team of staff and volunteers, and delivering exceptional customer service.Key...
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Customer Service Assistant
4 months ago
Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor. The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems. Main Duties:Resolve customer issues and complaints in a timely manner.Where necessary, escalate issue following an internal process to get the best resolution for the customer.Work closely with the transport planners to ensure customers are receiving the high-level of service they have been promised.Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate.Provide reactive and pro-active support to increase customer retention.Manage and resolve issues via our case management system.Ensure all missed calls are followed up.Provide ETAs and servicing history to customers when requested. Skills required:At least 2 years experience within a Customer Service roleMust be able to drive due to locationAdministration skillsExcellent telephone mannerGreat IT skills within Microsoft word packagesGreat time managementSelf motivated and team playerJoin the team and be part of a company dedicated to delivering outstanding service to our customers. If you are ready to take on this exciting challenge, please contact Laura @ Pure or Apply now
