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Customer Service Executive

4 months ago

Cardiff, United Kingdom Target Group Full time
Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

At Target, we give you the opportunity to make a difference. You'll be involved in shaping the growth of the business - and you'll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will give you a fulfilling and varied career.

This is a 6 month FTC starting on the 17th June 2024.

Our Customer Service Executives are the first person our customers speak to. You will be handling both inbound and outbound calls with customers to discuss their situation, account information and aiding them in making payments.

Your shifts will be Monday - Friday between the hours of 9am and 5pm, on-site in our Cardiff City Centre office.

Your focus is getting it right first time and always aiming to delight our customers.

This entails:

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions customer communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Provide fantastic customer service and meet quality standards on all handled contacts
  • Handle calls while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Requirements

You're someone who has:

  • Customer service experience or contact centre experience
  • Near native (interpreted as CEFR level C1) or native relevant Norwegian language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the systems

You're someone who is:

  • Passionate about providing fantastic levels of service for customers
  • Able to work and learn quickly in a fast paced, fun and dynamic environment
  • Caring about doing a great job and exceeding expectations with the quality of what you do
  • Calm and reassuring with their telephone manner
  • Resilient
  • Pro-active, inquisitive, and problem-solving by nature

Benefits

  • Starting salary of £22,308 per annum
  • 30 days holiday plus bank holidays per anum

We're committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us