Customer Service Executive

2 weeks ago

Cardiff, United Kingdom Target Full time

**Introduction**

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business - and you’ll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will give you a fulfilling and varied career

**_ This role offers remote working with occasional visits to our Cardiff City Centre office._**

**My Role Overview - What can I expect?**
- Deliver against a constantly changing set of task requirements, addressing issues identified throughout Target operations.
- Undertake a number of differing Financial Services Customer Service activities - eg. correspondence production & review, telephony support, QC/QA activities, data reviews etc.
- Deliver excellent customer service to all customers of Target Servicing’s clients.
- Treat customers fairly at all times.
- Execute all agreed tasks accurately and in a timely manner, as directed by your Team Leader/Manager.
- Tasks could be required on any Target client, include open and closed portfolios, across a diverse product range.
- Provide support to our colleagues in BAU as/when required.

**My Team - What’s it like being a part of the team?**

The team are led by a Team Leader who will be there to provide ongoing support in the form of regular 121s, huddles and coaching sessions. You’ll receive regular feedback on your contribution to our customer journey. The team are hardworking and passionate about making Target a great place to work. They care about performance and making sure we are giving our customers the best experience.

We champion personal development and there’s always opportunities to grow & progress your career with us. You’ll also be thanked for a job well done through our ‘My Recognition’ portal. This is our way of celebrating success stories.

It’s important that we create a fun culture and show you that we care about your wellbeing.

**My Accountabilities - What will I be doing?**

**People**
- The ability to effectively multi-task is essential to the successful execution of this role.
- Actively seek improvement and own personal development.
- Support a culture of continuous improvement by identifying opportunities that will benefit the company and/or our clients or their customers.
- Establishes positive working relationships with colleagues across Target.
- Recognises and respect the roles, responsibilities, interests and concerns of colleagues.
- Understands the relationship between TSL, clients and their customers

**Customer**
- Ensure a high level of customer service to all customers, both internal and external in line with legal/statutory requirements and SLAs.
- To deal with customer enquiries in with line with client SLA’s and call handing targets
- To build effective client relationships
- Demonstrate flexibility and adaptability ensuring clients’ and customers’ needs are met.
- Establish relationships & maintain a high level of customer service

**Process**
- Adhering to instructed processes and procedures to ensure that an excellent level of customer service is delivered to our clients and customers.
- Demonstrates flexibility to meet the changing needs of the business.
- Challenge existing processes and procedures to ensure that we deliver a world class service to our clients.

**You're someone who is**:

- Innovative
- Open and Fair
- Accountable
- Resilient
- Supportive of others
- Able to proactively look for solutions to problems.
- Able to take pride in own work and cares about the detail.
- Able to takes pride in delivering high quality work.
- Able to demonstrate awareness of the impact of own performance and behaviours on team performance.
- Able to share own knowledge to support colleagues.
- Able to demonstrates professionalism and consistently treats customers fairly.
- Able to respond quickly to work priorities and completes work within agreed timescales.
- Able to proactively identify potential barriers to achieving business and personal objectives and acts to address them at an early stage.

**Requirements**:
**You’re someone who has**:

- GCSE Minimum grade Cs in English and Maths
- Significant customer service experience
- Worked in an FCA regulated financial services company (Desirable)
- The ability to support the design and delivery of appropriate training in relation to new systems, processes and products. (Desirable)
- The ability to play a key role/lead internal and external facing projects. (Desirable)

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us

**Benefits**

In addition to your basic salary (starting at £19,500), we offer a comprehensive, flex

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