Customer Service Manager

2 weeks ago

London, United Kingdom Kingdom People Full time

Are you an experiencedCustomer Services Managerwho loves leading teams, improving processes and creating an exceptional customer experience? If you're confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move. We're partnering with a leading engineering manufacturer inSegensworthwho are looking for aCustomer Services Managerto develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business. Tell me more… As the Customer Services Manager, you'll take ownership of the customer service team and champion a continuous improvement culture. You'll coach, develop and motivate your team while ensuring customers receive a consistently excellent service. You'll be involved in: Leading, developing and performance-managing the customer service team Ensuring safety, compliance and adherence to AS9100/ISO quality standards Managing customer escalations, RMAs, reviews and communication Working with Supply Chain & Production to protect On-Time-Delivery (OTD) Supporting SIOP, demand forecasting and ERP/CRM data accuracy Reviewing quotations, supporting commercial decisions and contract adherence Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People A varied, impactful position where you'll influence customer satisfaction and overall business performance. Why apply? You'll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression. What do you need? Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment Strong leadership, coaching and change management skills Excellent communication and ability to influence at all levels ERP experience (e.g. SYSPRO) + solid commercial awareness Knowledge of AS9100/IATF16949/ISO9001 Confident with KPIs, data, reporting and continuous improvement Lean experience (Yellow Belt minimum) Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management. Ready to move forward? If you're aCustomer Services Managerlooking for your next challenge in Segensworth, we'd love to hear from you. Apply today or contact me directly for a confidential chat. Kingdom People are acting as an Recruitment Agency in relation to this vacancy.TPBN1_UKTJ

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