Customer Experience Manager

3 weeks ago


Wolverhampton, United Kingdom Searchability Full time

Customer Experience Manager

  • Join a leading transportation company in a pivotal role as a Customer Experience Manager
  • West Midlands - must be based within an hours' commute
  • Must have proven experience in leading and managing teams, preferably within a customer service environment
  • Experience in managing costs and influencing sales within an operational setting
  • Salary up to £45k basic DOE + attractive benefits package including bonus, generous holiday allowance, pension and more
  • Apply online or contact Charlie Doyle via /

Who We Are:

As a prominent player in the transportation industry, our company leads the way in providing exceptional services across the country. With a focus on innovation and customer satisfaction, we are committed to delivering safe, reliable, and efficient journeys for passengers. We are now seeking a Customer Experience Manager to join our team, responsible for managing a depot of front-line staff, ensuring outstanding customer satisfaction and operational excellence.

Customer Experience Manager Benefits:

  • Opportunity to work for a leading transportation company with a commitment to innovation and growth
  • Dynamic and collaborative work environment with opportunities for career advancement
  • Competitive salary package
  • Comprehensive training and support

What Will You Be Doing?The Customer Experience Manager will lead and manage a team of front-line staff, ensuring outstanding customer satisfaction and operational excellence. You will lead and manage performance through people, driving engagement and high standards in a customer service environment. Your role will encompass all aspects of attendance, revenue protection, customer satisfaction, and competency management.

Customer Experience Manager Requirements:

  • Proven experience in leading and managing teams, preferably within a customer service environment
  • Strong background in performance management, with the ability to inspire and motivate a diverse team
  • Experience in managing costs and influencing sales within an operational setting
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction
  • Ability to commute to our Wolverhampton depot within an hour

To Be Considered:Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills: Customer Experience Manager, On Board Manager,Depot Manager, Performance Manager, Revenue Protection, Customer Satisfaction, Competency Management, Hirecracker



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