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Customer Experience Training
7 days ago
Era part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined processes with effective customer engagement.
MAIN TASKS & REPSONSIBILITIES
Framework creation.
- In conjunction with required stakeholders, scope, define and create 3 development frameworks based on competencies, systems, processes and product knowledge. Each framework should identify desired behaviours to be displayed at varying levels of performance.
- Benchmark all customer service advisors, internal sales, smart CS & resolutions against developed frameworks.
Benchmarking performance & KPIs.
- Work with the Customer Service Manager to agree performance KPIs for each individual & team.
- Work with the Customer Service Manager to create input from resolutions process on customer servicesissues and track these against the KPIs.
Development & coaching plans.
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Customer Experience Training
1 day ago
Wolverhampton, United Kingdom Tyman UK & Ireland Full timeEra part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the company’s overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...
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Customer Experience Training
7 days ago
Wolverhampton, United Kingdom ERA Home Security Full timeEra part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...
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Customer Experience Training
2 days ago
Wolverhampton, UK, West Midlands, United Kingdom Tyman UK & Ireland Full timeEra part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the company’s overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...
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5 days ago
Wolverhampton, West Midlands, United Kingdom ERA Home Security Full timeEra part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...
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