Content Management Administrator

6 days ago

Wick, United Kingdom TEMPLESPA Skincare Full time

About Us:

 

We’re an ethically conscious brand creating results-driven, science-led skincare bathed in Mediterranean sunshine, with a deep respect for our awe-inspiring planet.

Marrying clinically proven formulas with naturally rich botanicals, TEMPLESPA is beauty redefined. Merging the finest derma-science with the warmth and vitality of the Mediterranean, we’re a 100% British brand with global appeal. Founded in 2000, TEMPLESPA is built on over 20 years of skincare breakthroughs and cutting-edge science. But our heart, well, that’s full of sunlight. 

 

Job Description:

 

As a Content Management Administrator, you will execute the content across 4 brand websites and build all brand emails accurately across multiple CMS and ESP platforms. You will work closely with the wider E-commerce, Marketing, and Communications teams, reporting directly and taking direction from the Senior Marketing Manager for Global E-commerce. 

 

Key Responsibilities:

 

  • Create and manage all online content including rich content pages using a CMS.
  • Ensure all product listings are accurate, and all content, imagery and metadata are updated per the territory.
  • Create and maintain HTML and CSS templates for email campaigns and website pages.
  • Ensure accurate scheduling and maintenance of all content, including promotions, email campaigns, and website updates.
  • Configure and test complex rules engines to implement targeted promotions.
  • Upload, manage, and create email content, including HTML templates, dynamic content, and personalized campaigns.
  • Investigate and resolve issues with held website orders.
  • Provide technical support to the customer services team.
  • Part of the testing panel for software upgrades
  • Collaborate with other departments to ensure accurate and up-to-date website content.
  • Responsible for the accuracy of execution of all day-to-day, promotional and monthly campaign content.

 

 

Deliverables:


1. Monthly Content Updates

  • Implement content updates across all brand websites with time for testing and review.
  • Ensure product listings are updated where necessary with time for testing and review.
  • Ensure all stakeholders are informed for approval.

 

2. Monthly Email Sends

  • Create monthly emails in line with the campaign calendar with time for testing and review.
  • Ensure all stakeholder approval is given before launch.


3. Promotional Activity

  • Ensure all promotional activity is set up and tested to specification before passing to stakeholders.


4. Collaboration and Teamwork

  • Collaborate with all departments to ensure accurate and up-to-date website content.
  • Participate in cross-functional projects to ensure our customers have the best possible experience.
  • Curiosity to challenge and improve what we do and how we deliver it for a best-in-class customer experience.

 

About You:

 

  • A degree in a related field is preferred, but not required.
  • Proven experience in an e-commerce environment is a must
  • Proficiency with CMS and ESP /marketing platforms (We use Adobe Magento & a bespoke CMS alongside Insider & Mailchimp.)
  • Working HTML and CSS experience.
  • Excellent written and verbal communication skills.
  • Methodical thinker with an eye for detail and consistency.
  • Ability to manage multiple projects and deadlines effectively.
  • Understand and fully buy into our company culture and raison d’etre.
  • Live, breathe and love what you do

 

The Interview Process:

 

  • Recruiter call (30 mins) If applicable
  • Initial call with reporting manager (30 mins)
  • Presentation task (given 7 days before in-person interview)
  • In-person interview to present task to reporting manager and director
  • On average the interview process will take 3 weeks (maybe longer over the holiday period)

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